Inside Account Manager

Job Title: Inside Account Manager

Status: Full-time, Regular

Classification: Exempt

Reporting Supervisor:

Location: In Office (Greencastle, PA)

Compensation: Salary

Schedule: Weekdays 8:00 AM - 5:00 PM

Primary Function: The Inside Account Manager is responsible for developing and maintaining strong, long-term relationships with a portfolio of customers, as well as supporting outside sales representatives to successfully gain new customers. This role includes preparing quotes and proposals, following up on outstanding quotes, processing sales orders, providing customer service and communicate effectively with all stakeholders. The Inside Account Manager will leverage strong communication skills and product knowledge to serve as a trusted advisor to clients, address their needs, and collaborate with internal teams to deliver exceptional service.

Essential Functions:

· Account Growth & Revenue Generation

o Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

o Researches potential leads from any and all available resources.

o Qualifies incoming leads and routes to the appropriate outside sales representative for further development.

o Communicates all forms of information to potential and current customers.

o Understands APX pricing strategy and works with sales manager to provide best customer solution while achieving corporate goals.

o Prepares and provides accurate quotes to potential and current customers.

o Researches accounts, identifies key players, and generates interest.

o Consistently follows up on all outstanding opportunities.

o Adheres to the delegation of authority policy in regard to pricing, obtaining and archiving the necessary approval when required.

· Client Relationship Management

o Answers incoming sales calls expediently and in a professional manner.

o Quickly responds to all prospect and customer requests and provides regular updates throughout the entire process.

o Assists in the resolution of customer issues and concerns.

o Facilitates communication between sales, engineering, operations, logistics, and accounting.

o Coordinates prospect and customer meetings and conference calls and assembles the appropriate team for those meetings and calls.

o Builds strong relationships with all inside sales representatives and works as part of a team for the overall success of the company.

o Develops and cultivates a solid working relationship with outside sales, operations, quality control, and accounting in order to meet corporate goals and provide the best experience for our customers.

· Product Knowledge & Solution Selling:

o Develop a deep understanding of APX’s products, services, and industry trends.

o Provide consultative solutions to clients, demonstrating how products/services can address their specific needs.

o Stay informed about competitive offerings and market dynamics.

· Administrative & Reporting

o Understands the sales pipeline and provides timely feedback as to the status of accounts or projects.

o Provides sales manager with weekly work plans and activity reports.

o Consistently updates and maintains all customer records for the assigned territory in the APX customer database.

o Possesses a passion for continuous self-improvement and willingness to participate and contribute to ongoing training, to include sales specific training.

· Other Functions:

o May perform other duties as assigned.

Qualifications:

· Education:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).

· Experience:

• 3-5 years of experience in inside sales, account management, customer success, or a similar client-facing role.
• Proven track record of achieving sales targets and building strong client relationships.
• Experience working with CRM software (e.g., Salesforce, HubSpot) is highly preferred.

· Skills & Competencies:

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and persuasively.
• Relationship Building: Strong interpersonal skills with a natural ability to connect with diverse personalities and build rapport.
• Customer Focus: A genuine commitment to understanding and meeting client needs, with a proactive and empathetic approach.
• Negotiation Skills: Proficient in negotiating contracts and reaching mutually beneficial agreements.
• Problem-Solving: Strong analytical and problem-solving abilities to identify issues and propose effective solutions.
• Organizational & Time Management: Excellent organizational skills with the ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Proactive & Self-Motivated: Ability to work independently, take initiative, and drive results.
• Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.
• Adaptability: Ability to adjust to changing client needs and market conditions.
• Business Acumen: Understanding of business principles and the ability to think strategically about client accounts.

NOTE:These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Retirement plan
• Vision insurance

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