Inside Sales (Export Channel) and Customer Service Representative

Inside Sales (Export Channel) & Customer Service Representative

Primary Function:

We are seeking a detail-oriented and customer-focused Inside Sales and Customer service representative to join our team. This role is responsible for supporting the needs of our Export team by ensuring a seamless order fulfillment process.

Responsibilities:

• Accurately and efficiently enter and verify orders in Oracle
• Communicate order status, delivery times, back-orders, and general inquiries via phone, email, and chat
• Maintain price sheets for our export markets and generate proforma invoices
• Optimize container space using 3D Image Software
• Collaborate with sales, warehouse, and logistics teams to ensure timely processing and shipping of orders
• Provide product data and recommendations in collaboration with Export Product Manager
• Resolve order, returns, and billing discrepancies with professionalism and urgency
• Manage export documentation, inspections, and compliance for international shipments
• Assist with inventory and availability inquiries
• Prepare commercial invoices, packing lists, and track post-shipment activities
• Arrange inspections and compliances by working with inspection companies for Kuwait and Iraq shipments for domestic and overseas product, manage ISF filings for US imports, and issue ASN documents before Middle East shipments reach destination ports
• Manage post-shipment follow-ups, preparing commercial Invoices and packing lists for all drop-ship orders. Confirmation of returned empty containers from Serbian shipments to customers

Job Requirements:

• 3+ years of customer service experience, international experience preferred
• Bachelor's degree in business or 3-5 years general sales or business experience
• Strong, professional written and verbal communication
• Excellent organization, multitasking, and interpersonal skills
• Detail-oriented with a high level of accuracy
• Advanced proficiency in Excel
• Proficiency with Microsoft Office Suite, Oracle experience a plus
• Fluent in Arabic or Spanish preferred
• Positive attitude and ability to work in a fast-paced environment

About the Company:

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America. 

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2024 we’ve been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the fifth straight year.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are Built to be the Best®. Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Michigan, Minnesota, Massachusetts, Wisconsin, and New Hampshire.  We also have assembly operations in North Carolina and a distribution and training center in Ontario, Canada.