Inside Sales Representative - Building Mesh

• Solicits, configures quotes and sells to meet/exceed sales objectives. (35%)
• Creates orders after sales are made and monitors through the credit, production, shipment and delivery processes. Updates customers as needed. (15%)
• Updates and maintains individual customer profiles for each account with accurate contact/mailing information, price lists, credit lines, specific customer requirements, competitors and tonnage sold. (2%)
• Creates and maintains  a call report for each customer.  Logs all pertinent written and verbal correspondence between the customer, ISR, NSM and ISS in the call report. (15%)
• Assists ISS with handling outside processing, ICTs and Discreet Job entry as directed.  Assists co-worker’s customers as directed by ISS. (1%)
• Communicates with customers to follow up on inquiries, pending orders, inventory needs and market trends. (12%)
• Prepares, prints and sends documentation requested by the customer such as ASTM letters, Mill Certifications, MSDS reports, Leeds documents, Proof of Deliveries and other various forms. (4%)
• Secures and reports market data verbally and via call reports.  Collaborates with Sales Manager and Inside Sales Supervisor regarding sales strategies for specific accounts as well as for specific geographical regions.  (10%)
• Keeps current on inventories, lead times, and machine capabilities.  (1%)
• Travels as required by Sales Manager to customers, IWP manufacturing plants and industry-related conventions and shows. (1%)
• Provides information for customer claims and complaints to be processed accurately and in a timely manner.  Works directly with departments involved (such as Production, Traffic and Shipping) and monitors progress to assure resolutions satisfactory to Insteel and customers.  (2%)
• Determines eligibility of callers to become customers.  If eligible, secures information needed for the processing of new account credit information.  (1%)
• Prepares reports as directed by Sales Manager and Inside Sales Supervisor. (1%)
• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Other duties may be assigned.

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
• Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Comfortable working both independently and collaboratively within a team.

• Professional, technical or administrative training (2-year Associate Degree);
• Knowledge of sales/marketing or knowledge of manufacturing methods and techniques.
• A minimum of 6 months’ work-related is required.
• An equivalent combination of education and work-related experience may be acceptable.

• Computer
• Routine office equipment such as telephone, copier, fax, printer, etc.

For your hard work, you receive:

• Competitive base pay with bonus eligibility based on company performance
• Opportunity for professional growth
• Paid time off including holidays and vacation
• Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.

About the Company:

Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.

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