Installations & Service Scheduler

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with field operations and sales teams to meet deadlines for installing CO2 tanks and beer equipment.
• Independently prioritize tasks and create soft and hard schedules for pending services and installations, while confirming all scheduled installations.
• Prepare daily and weekly reports on completed and rescheduled installations.
• Respond to emails and safety-related service cases within a one-hour timeframe.
• Handle a minimum of 50-75 inbound or outbound calls per day, including field-related inquiries.
• Provide customers with daily updates on estimated time of arrival for scheduled services.
• Possess basic troubleshooting knowledge of all NuCO2 equipment.
• Responsible for dispatching calls to technicians daily to ensure all scheduled work is completed on time.

QUALIFICATIONS:

• Must be able to provide clear instructions and direction to Installation Technicians.
• Ability to multitask effectively in a fast-paced call center environment.
• Capable of working independently with minimal supervision.
• Demonstrates strong teamwork and excellent interpersonal skills.
• Effective problem-solving skills with keen attention to detail.
• Strong oral communication and active listening abilities.
• Requires successful training of CO2 tanks and their operation.
• Must understand and follow established safety guidelines.

EDUCATION AND TRAINING:

High school diploma or general education degree (GED).

EXPERIENCE:

• Two-years customer service experience in a call center environment preferably in retail, airline, food service, or service delivery industry.
• Experience using Outlook, Excel, and Word.
• This position can be remote or onsite in Stuart, FL.