Insurance Premium Payment Associate
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Job Description
City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Sentara Health Plans is seeking to hire a qualified individual to join our team as an Insurance Premium Payment Associate!
Position Status: Full-time, Day Shift
Standard Working Hours: 8:00 AM to 5:00 PM EST, M-F
Position Location: Hybrid work schedule at Sentara Park 1300 in Virginia Beach. After successful completion of onsite training for up to 4 weeks, and depending on performance, the position will have the opportunity to work from home 3 days a week.
Overview
Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.
Education
High school diploma or equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
1-year customer service experience REQUIRED
Computer skills & strong verbal skills in English REQUIRED
Must have experience in a call center & be detailed-oriented highly preferred
Healthcare environment experience a plus
Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.
Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.
We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
To apply, please go to www.sentaracareers.com and use the following as your Keyword Search:JR-87035
#Indeed
Talroo – Health Plan
Keywords: Managed Care, MCO, Health Plan, Healthcare, Call Center, Insurance, Inbound, Premium, Customer Service, Payment
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work,Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.