Intake Coordinator - Property Restoration

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Who We Are

At ServiceMaster Restore, we don't just fix properties - we restore peace of mind. As a leading restoration company, we partner with communities to bounce back stronger from water, fire, and other property damage. Every day, we bring calm, clarity, and care to people facing some of their toughest moments.

Why This Role Matters

Imagine being the first friendly voice someone hears after a disaster - the person who sets everything in motion to help them rebuild their lives. As our Intake Coordinator, you're the essential bridge between our customers' urgent needs and our expert restoration teams. Your precision, empathy, and tech-savvy skills will spark the journey from crisis to recovery.

What the Role Looks Like

• In office only; Monday-Friday, 8:30AM-5PM (full time)
• Accurately and efficiently input detailed job information from homeowners, businesses, and insurance partners into the company's job file management software, ensuring all data is complete and up to date.
• Gather and verify all vital job details, including loss specifics, contacts, insurance data, and scope indicators.
• Set up new projects flawlessly across various systems, ensuring a smooth start to every restoration.
• Collaborate closely with Project Managers and field supervisors to keep projects moving seamlessly within initial set up.
• Serve as a trusted point of contact for clients, insurers, and internal teams during the critical intake phase.
• Maintain organized, up-to-date digital job files and documentation.
• Identify and escalate potential intake issues early to avoid delays.

What You Bring to the Team

• Comfort and confidence working with multiple software systems and digital tools.
• A warm, approachable personality that puts people at ease.
• Sharp attention to detail and a passion for accuracy.
• Clear, confident communication skills.
• Ability to juggle multiple tasks in a fast-paced environment without missing a beat.
• Dependability and a team-first mindset.

Qualifications

• High school diploma or equivalent.
• Experience using software for intake, dispatch, or project coordination preferred.
• Strong organizational skills and a keen eye for detail.

Work Environment

• Office-based role with extended computer use.
• Frequent collaboration with Project Managers, field teams, clients, and insurance partners.

Benefits & Perks:

• Competitive starting wage- $22-24/hr depending on experience.
• Medical and Dental Insurance.
• 401(k) Retirement Plan with 3% employer contribution.
• 9 paid holidays + PTO.
• Training provided.

Ready to Make a Difference?

If you're someone who thrives on helping others, loves working with technology, and wants to be part of a mission-driven company, this is your chance to shine. Apply now and help us restore peace of mind, one job at a time!

Submit your application today for consideration!

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.