Intake Manager - Personal Injury

Thompson Law Injury LawyersDallas, TX

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Job Description

Thompson Law’s vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world-class service and record-setting results. We have built a spectacular team that delivers on those ideals, driving incredible growth and opportunity. Thompson Law, a nationally growing personal injury firm based in the Oak Lawn area of Dallas, seeks a Personal Injury Intake Manager to join the team! The Position: Your primary responsibility will be to assist and guide our intake team in evaluating new clients and ensuring a seamless transition for clients into our firm's services. The role demands an understanding of call center operations, specifically in law firm or insurance claims environments, and excellent client service skills to effectively assess and address potential clients' needs.Responsibilities:

Report to and take direction from the Intake Attorney.
Manage and guide the intake team through the client intake process.
Maintaining quality assurance through audits.
Ability to create and present analysis reports.
Analyze potential personal injury cases to determine their viability and alignment with the firm's standards.
Ensure a high standard of client service and care during the intake process.
Collaborate with other departments to streamline the client onboarding process.
Maintain up-to-date knowledge of personal injury law firm call center protocols.
Experience with call center technical tools involving integrations, tracking software, phone tools, analytics reports, etc.
Must be available to work on-call weekends.

Qualifications:

A bachelor's degree or 6 years of direct law firm experience is required.
Must have prior experience as an Intake Manager at a law firm.
A minimum of 4 years of progressive leadership experience at a law firm is essential.
Experience working on bids and negotiating with vendors.
Must have advanced technical proficiency in MS Office products such as Excel, Teams, Outlook, etc.
Strong communication and interpersonal skills.

Prior experience from the following industries is highly desired:

Legal (Personal Injury Law a plus)
Insurance Claims (Bodily Injury a plus)

Preferred Qualifications:

Fluency in Spanish is highly desirable.
Experience in leading software implementations.

Total Compensation Package:

Salary + Bonus
Employee Health Insurance premium 100% paid by the firm
Dental & Vision
FSA/HSA
Generous paid time off and paid holidays
401(k) with employer matching
Basic life insurance 100% paid by the firm
Monday to Friday work schedule with no weekends

If you're ready to contribute your talents as part of one of Texas's fastest-growing personal injury firms while enhancing your skills within a dynamic environment, apply today!

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