Internal Advisor - Recon Center

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Summary:

The Automotive Service Advisor at the Reconditioning Center plays a critical role in ensuring the efficient and timely preparation of new vehicles for delivery and the reconditioning of used vehicles for resale. This position serves as the liaison between the recon technicians, sales team, and management, ensuring all service operations are documented, scheduled, and completed to meet quality standards and customer expectations.

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Key Responsibilities:

• Vehicle Intake & Scheduling
• Receive and process internal service requests for new car preps and used car reconditioning.
• Schedule vehicles for inspection, detailing, mechanical repairs, and cosmetic enhancements.
• Customer & Internal Communication
• Communicate with sales and inventory teams regarding vehicle status and estimated completion times.
• Provide updates to management on workflow, delays, and completion metrics.
• Repair Order Management
• Create, manage, and close repair orders in the dealership management system (DMS).
• Ensure accurate documentation of services performed, parts used, and labor hours in MyKaarma.
• Quality Control
• Conduct post-service inspections to ensure vehicles meet dealership standards before delivery or resale.
• Coordinate with technicians to resolve any outstanding issues or rework needs.
• Parts Coordination
• Work with the parts department to order and track parts needed for reconditioning.
• Ensure timely availability of parts to avoid delays in vehicle prep.
• Compliance & Standards
• Ensure all work complies with dealership, manufacturer, and safety standards.
• Maintain records for warranty and internal billing purposes.

Qualifications:

• Prior experience as a Service Advisor or in a similar automotive role preferred.
• Strong understanding of vehicle systems, repair processes, and dealership operations.
• Excellent communication and organizational skills.
• Proficiency with dealership management software (e.g., CDK, Reynolds & Reynolds).
• Ability to multitask in a fast-paced environment.
• Valid driver's license and clean driving record.

Working Conditions:

• Primarily indoor office environment with frequent visits to the service and recon areas.
• Fast-paced, deadline-driven atmosphere.

#LI-GC1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $21.43 - $31.07 USD per hour.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.