International Operations Specialist

Job Description:

About SEKO

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Job Description:

Monday- Friday

0800-1700

In-person at SLC Branch- No opportunity for remote work

KEY ACCOUNTABILITIES INCLUDE:

• Use of Microsoft outlook, excel and word.
• Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
• Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
• Answer telephones and help with inquiries from customers as well as stations and/or agents.
• Provide excellent customer service and communication with our customers and vendors.
• Research and respond to any agent requests. Work with vendor-specific websites to set up and track shipments.
• Addressing day to day customer needs and requests.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments including filing documents after completion.
• Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders. Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls
• Maintain accurate status updates within our operating system of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
• Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
• Other duties as assigned by management
• Expected to uphold SEKO's Core Values.
• Comply with SEKO's C-TPAT/TSA Security Profile.

REQUIREMENTS:

• Excellent Communications Skills and Strong Sense of Urgency.
• Ability to prioritize heavy workloads.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.

EDUCATION & EXPERIENCE:

Minimum:

• High School Diploma or GED required.

Preferred:

• 2-5 years related experience.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

$55,000-$65,000

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits Designed with You in Mind:

At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

• Retirement Benefits: Contributory Savings Plan (401k).

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.