IT Business Analyst

Who We Are:

It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

The Impact You Will Have:

As an IT Business Analyst at QTS, you will work with business leaders to identify and translate user requirements into user stories, design documentation, timelines process flows and other documentation as needed.  You will need excellent written and verbal skills with the ability to facilitate meetings and larger workshops to drive continuous process and platform improvements. 

What You Will Do:

• Gathering requirements and translating the requirements into functional design specifications, use cases and/or business process flows.

• Create process documentation, and user stories. Work with Business and Technical teams to groom and prioritize.  

• Work on Agile implementations with Scrum Masters, Product Owners, and Program Leaders, etc.

• Facilitate working sessions with Product Owners and Business teams.

• Give demo to Product Owners and Business stakeholders.

• Test the application and confirm test cases for the testing team.

• Organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.

• Interpret user needs and create detailed user stories that will meet the Developer’s needs.

• Manage and prioritize requirements in collaboration with cross functional teams. Adjust the requirements based on timeline, complexity and other business drivers.

• Analyze complex business processes, identify automation opportunities, identify business requirements, reengineer process to improve automation potential.

• Research, analyze and troubleshoot production support issues.

• Able to work with a high level of independent capability and initiative, while being able adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision.

What You Need to be Successful:

• Bachelor’s degree in Management Information Systems or related field or equivalent professional experience.

• Five or more years of experience as a Business Analyst or other relevant experience.

• Prior experience working with Salesforce products such as Sales Cloud, CPQ, etc.

• Experience with Agile/Scrum methodology.

• Experience in creating mockups, wireframes, and prototypes.

• Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.

• Experience in SaaS subscription-based customer support, Customer Success as well as Post-Sales process, preferably with a high-tech company.

It Would be Great to Have:

• Salesforce certifications.

• Prior experience with Workday Financial.

• Experience leading and developing enhancements and process improvements in Salesforce.

• Project Management skills.

• Previous hands-on quality assurance background with experience full-cycle testing of functional requirements and managing requirements traceability.

• Scrum training and/or certifications.

The Skills You Need:

• Extremely organized, capable of multitasking and managing their time well.

• Excellent written and verbal communication skills.

• Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint).

• Demonstrate willingness to partner across internal departments.

• Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.

• Strong critical thinking skills to assess current processes and propose new ideas.

• Change Agent - Excited about change, drives business process improvement and technology expansion within the business.  Resilient in the face of opposition and adversity, able to complete required changes.

• Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.

• Must have experience communicating how changes in requirements result in changes to the original level of effort or timeline.

The Perks (and these are just a few!):

• QRest Sabbatical           
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days  
• Tuition assistance, parental leave and military leave assistance

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.