IT Business Operations Specialist

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Candescent is the largest independent digital banking platform in the United States. With a comprehensive, digital-first product suite, Candescent drives success for its financial institution clients by delivering a seamless experience that elevates and connects digital and physical banking channels. Candescent currently serves more than 1,300 banks and credit unions representing nearly 30 million registered users. For more information, visit www.candescent.com.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

About the Role

Candescent is looking for an IT Business Operations Specialist responsible for driving the effective alignment between business operations and IT functions. This role involves managing technology-related processes, supporting business strategies, and ensuring the smooth operation of IT services to meet organizational needs. You will work closely with IT teams, business stakeholders, and management to streamline operations, enhance productivity, and maximize the value of IT investments.

Key Responsibilities:

IT & Business Alignment:

• Collaborate with business units and IT teams to align technology solutions with business goals.
• Act as a liaison between IT and business operations to communicate needs, requirements, and priorities.

Process Improvement:

• Analyze and optimize IT and business processes to increase efficiency and effectiveness.
• Identify areas for process automation and recommend improvements in workflows and systems.
• Track performance metrics and KPIs to measure process efficiency and effectiveness.

Project Management:

• Assist in planning and executing IT projects that support business initiatives.
• Coordinate between technical teams and stakeholders to ensure project timelines, budgets, and objectives are met.
• Provide regular updates and reports on project progress and business impacts.

Data Analysis & Reporting:

• Collect and analyze operational data to help drive decision-making and improve business processes.
• Prepare reports and presentations on IT service performance, project status, and process improvements.

Vendor & Contract Management:

• Manage relationships with IT vendors and service providers.
• Oversee contracts, SLAs, and performance reviews to ensure that vendors meet business expectations and service standards.

Training & Support:

• Provide guidance and training to end-users on business systems and IT processes.
• Act as a point of contact for resolving IT issues impacting business operations.

Change Management:

• Lead change management efforts to ensure the successful adoption of new systems, processes, and technologies.
• Work with business stakeholders to mitigate operational disruptions during system changes or upgrades.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Strong data analysis skills. (Excel etc.)
• 3-5 years of experience in IT operations, business analysis, or a similar role.
• Strong understanding of business processes and IT infrastructure.
• Experience with project management methodologies (Agile, Scrum, Waterfall).
• Proficiency in data analysis tools and techniques.
• Excellent communication, problem-solving, and stakeholder management skills.
• Familiarity with IT governance, risk management, and compliance frameworks (e.g., ITIL, COBIT, GDPR).
• Experience managing vendor relationships and coordinating Quarterly Business Reviews.

Preferred Skills:

• Certifications such as PMP, ITIL, or Lean Six Sigma.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong analytical skills and the ability to work independently and as part of a team.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.