IT Design Desk Engineer

Role Description:

We are seeking a skilled and detail-oriented Design Desk Engineer to join our team at Executech! The ideal candidate will have a background in IT infrastructure and process design, with a focus on creating and optimizing solutions for a wide range of clients involving collaboration to meet specific needs including cloud services, network management, security solutions, and more. The position will be responsible for ensuring efficient project design coordination, delivering high-quality design solutions, and driving continuous improvement. By leveraging your expertise and passion for innovation, you will contribute to successful projects and process design outcomes and exceed client expectations.

Results the position will generate include:

• Efficient Design Coordination- Streamlining workflows and reducing bottlenecks in processes to ensure seamless collaboration amongst the cross-functional teams
• High-Quality Deliverables- Creating accurate and compliant engineering designs, adhering to industry standards and client requirements

Responsibilities:

Responsibilities include but are not limited to:

• Develop comprehensive IT templates, processes, and workflows, including client diagrams, client cloud solutions, client backup policies, client industry compliance standards, and data storage solutions
• Create detailed technical diagrams, documentation, and project plans to support the deployment and implementation of IT systems
• Ensure designs meet client requirements, industry standards, and best practices
• Work closely with clients and the internal team to understand their business needs, technical requirements, and constraints
• Translate client requirements into technical specifications and design proposals
• Collaborate with internal teams, including project managers, engineers, and support staff, to ensure seamless execution of designs
• Assist in the handover of completed designs to implementation teams, providing ongoing support as needed
• Work with vendors and third-party service providers to integrate external solutions into client environments
• Stay up-to-date with the latest trends in IT design, cloud computing, cybersecurity, and other relevant technologies
• Participate in continuous learning and certification programs to enhance technical skills and industry knowledge
• Identify opportunities to improve design processes, tools, and methodologies
• Maintain accurate records of design projects, including design documents, change logs, and client communications
• Prepare regular reports on design desk activities, project status, and client feedback
• Ensure all designs are documented in a manner that allows for easy reference and understanding by other technical teams
• Conduct thorough quality checks on design deliverables, ensuring adherence to standards, specifications, and requirements
• Reinforce the image and professionalism of the Executech team
• Effectively communicate with internal and external contacts at all levels
• Promptly enter time into timesheets, tickets, and all other required documents
• Perform other duties as assigned or otherwise identified

Knowledge, Technical Skills, and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered
• 3-5 years of experience in IT infrastructure design, preferably within an MSP or similar environment
• Proven experience with network architecture, cloud solutions (e.g., Azure), cybersecurity, BCDR, and data storage technologies
• Proficiency in network design tools and software (e.g., Visio, Lucidchart)
• Strong understanding of networking protocols, cloud computing, cybersecurity practices, and virtualization technologies
• Proficient with network troubleshooting and topologies
• Familiarity with ITIL practices and principles
• Preferred to have applicable certifications such as CompTIA A+, CompTIA Network+, 3cx Basic Certified Engineer
• Knowledge of office equipment (copiers, fax, printers, etc.)
• Excellent organizational, written, and verbal communication skills a must
• Valid Driver's License

Soft Skills:

• Professional, pleasant, and patient in demeanor
• Exceptional customer service orientation
• Must have demonstrated maturity in judgment and ability to provide guidance to others
• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail
• Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision
• Ability to shift focus and priorities throughout the day
• Regular attendance and timeliness
• Ability to effectively handle stress and pressure consistent with the job duties and industry

Typical Working Environment:

• Work in a temperature-controlled office environment
• Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue

Equipment/Tools used:

• Computer
• Multi-function printer/scanner
• Hand Tools
• Desk Phone/cell phone

Physical Demands:

• Constantly talk, hear, sit, use keyboard/ten key, fine dexterity with hands and repetitive hand motion
• Frequently lift and carry up to 20 lbs., push/pull up to 20lbs, reach outward, walk-normal surfaces, grasp, and hold
• Occasionally lift and carry between to 21-50lbs., push/pull between 21-50lbs, reach overhead, kneel, climb, and stand
• Rarely lift and carry 51+ lbs., push/pull 51+ lbs., squat, crawl, walk-slippery surfaces, walk-uneven surfaces, and bend

Hours of Work:

• This is a Full Time position
• Typical workdays are Monday- Friday , from 8:00am- 5:00pm
• Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations