IT Experience and Communications Specialist

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The IT Experience & Communications Specialist plays a vital role in bridging technical software development and user engagement within the IT Solutions Delivery team. This position enhances the user experience by ensuring BBNA’s technology solutions are clearly communicated, visually intuitive, and effectively adopted by internal stakeholders and external partners. Through storytelling, UX design, and strategic messaging, the role enables stronger change management, increases IT initiative engagement, and delivers visual content that aligns with business objectives

Key Focus Areas

• Develop and deliver clear internal communications supporting software rollouts and IT initiatives.
• Create engaging content (presentations, infographics, documentation) across digital formats.
• Support change management with messaging tailored to rollout strategy and adoption objectives.
• Build wireframes and UX mockups to visualize system enhancements and improvements.
• Partner with IT and development teams to translate user needs into clear communications and visuals.
• Identify and address usability issues in internal platforms and systems.
• Leverage digital tools (e.g., Miro, AI-based design tools) to streamline content planning and creation.
• Maintain tone, style, and consistency in messaging across all IT communications.
• Monitor and improve communication effectiveness using feedback and engagement metrics.

Required Qualifications & Experience:

• Bachelor’s degree in Marketing, Communications, Graphic Design, or related field, or equivalent experience
• 2 years of experience in content creation, marketing support, or communications
• Strong writing and editing skills tailored to business and technical audiences
• Experience contributing to software or technology-driven initiatives

Desired Qualifications:

• 4 years of experience in content creation, marketing support, or communications
• Experience within IT or SaaS-based environments
• Proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and Figma
• Familiarity with business systems or enterprise platforms
• Ability to use AI-enhanced tools for content and design

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.