IT Help Desk Specialist

KMRG, LLCSavannah, GA

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

ROLEWe are looking for an experienced IT Help Desk Specialist to support the U.S. Attorney’s Office Southern District of Georgia (USAO SDGA). The role involves providing IT customer support, troubleshooting, installing and configuring hardware and software, and ensuring the efficient operation of IT systems. Your scope of work focuses on assisting with day-to-day IT operations, managing IT systems, and providing training and support to users.This is a full-time opportunity in which we’ll provide competitive pay, comprehensive benefits, and job stability and security.Apply today!RESPONSIBILITIESI. Customer Support:

Assist in planning and delivering customer support services at the user interface
Provide IT customer service and support in troubleshooting, recovering, and resolving software/hardware problems
Assist users with login procedures to the network and other network applications

II. Technical Support:

Install, configure, upgrade, and troubleshoot commonly used hardware and software systems within the organization
Set up and relocate video conference equipment
Provide technical support for teleconferences and distance learning activities

III. System Administration:

Perform server start-up and shutdown
Manage files, printers, and access privileges to directories, files, shared mailboxes, and calendars
Remove, relocate, and install computers, printers, and communication devices

IV. Training & Assistance:

Provide user training and assistance on various routine applications
Assist management and supervisors with various duties or projects as assigned

V. Reporting & Documentation:

Provide interim and final reports that are well-written and effectively presented
Perform data analysis/reporting to include aggregating data into a format that is understandable
Create and maintain database files using automated systems

BACKGROUND

4 years of experience in administrative, professional, investigative, technical, or other work related to various fields
Proficiency in Microsoft Office software programs (e.g., Word, PowerPoint, Excel, and Outlook)
Ability to use, understand, and maintain directories, personnel lists, and other guides and references
Proficient in using a computer with a standard keyboard and additional function keys
Excellent written and oral communication skills
Problem solver and adaptable
Customer-oriented

EDUCATION

2 years of completed college studies in the Computer/Management Information Systems field
Bachelor’s degree preferred

LOCATION

U.S. Attorney’s Office Southern District of Georgia —22 Barnard Street, Suite 300, Savannah, GA 311401

TELEWORK

CLEARANCE

U.S. citizenship required since this role supports the U.S. federal government

CLIENT

Department of Justice (DOJ)

TRAVEL

Travel is required

WORK HOURS

40 hours per week
8 hours per day

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Non-exempt

RELOCATION

Not eligible for relocation benefits

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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