IT Help Desk Support /End User Support
Cinter Technology ServicesNew York, NY
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Job Description
▶︎ Job Details ・Job Title: IT Help Desk Support Specialist・Client: Japanese Corporate thorugh Cinter Technology ・Working Location: New York NY, 10016・Employment Type: Non-Exempt ・Salary: $29-32 / Per Hour ・Benefit: 401K match, No insurance・Working Hours : 35-40 hours / per week ▶︎Primary Responsibilities
- Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
- Provide and manage client IT support operation related document
- Understand and follow clinet’s request and instruction
- Expand the business with existing and new client
- Provide the support service at the service operation time, which is instructed by
- the client and/or company management.
- Prioritize and escalate issues to the appropriate support teams when needed.
- Provide IT training to users and participate in IT projects.
- Have a proactive communication with client and company management
- Understand requirements and instruction/company management and provide the
- service based on the requirements and instructions, including BYOD.
- Read and understand any company provided documents and training
- Submit company requited report, attendance for requested meeting, training
- course
- Mentor and train new team members if necessary
- Follow team manager’s request/instruction to operate IT operation support
- team
- At least 4 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
- Strong knowledge of business software: Windows OS, Office365
- Very flexible mindset & challenging personality against sudden big change of
- request/work-flow/rules/responsibility range/environment
- Toughness & strong motivation to complete heavy workload
- Strong motivation to reach out goals
- Strong attention to details with the ability to troubleshoot issues and provide
- resolution
- Team-oriented personality
- Excellent communication skills
- Microsoft Office (Outlook/Word/Excel/PowerPoint)
- Japanese skill is not required but welcome
- Spanish skill is not required but welcome
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