IT Help Desk Technician

Galveston County Health DistrictTexas City, TX

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Job Description

IT Help Desk Technician

Location: Texas City, Texas

Galveston County Health District is seeking a customer-focused, tech-savvy IT Help Desk Technician to join our Information Technology team! In this role, you will serve as a primary point of contact for user support, delivering fast and effective first- and second-level assistance for hardware, software, applications, and technical issues across the district.

Why Join Us?

We don't just offer a job - we offer a career with fantastic benefits, including: ✅ Amazing retirement package to secure your future ✅ Affordable medical insurance to keep you and your family covered ✅ Generous paid time off so you can recharge ✅ FREE life insurance & long-term disability for peace of mind ✅ FREE parking - because the little things matter too!

Work Schedule: Full-time, on-site position with occasional after-hours or weekend work as needed for system maintenance or emergency response.

What You'll Do:

Serve as a primary contact for the GCHD IT Help Desk

Record and update all incidents in the IT ticketing system in a timely manner

Monitor and respond quickly and effectively to user support requests

Assign tickets based on priority and ensure FIFO queue processing

Diagnose and resolve hardware, software, and application issues

Provide support for VPN access, email, mobile devices, workstations, and printers

Assist with onboarding of new users and deployment of workstations/peripherals

Perform workstation hardware/software upgrades and updates

Maintain the IT Asset Management system with accurate device records

Create and update Help Desk documentation and knowledge base articles

Support voice, data, and wireless services in coordination with senior IT staff

Maintain a clean and efficient office and build room environment

Report issues requiring escalation to IT leadership

Respond to public health emergencies as needed, including evenings or weekends

Represent the division at public meetings when required

Carry out the mission, vision, and values of the organization

Perform other duties as assigned

What We're Looking For:

High school diploma or equivalent

Strong knowledge of basic computing, including Microsoft Office 365 & Windows OS

Customer service–oriented with excellent communication skills

Ability to learn new software and systems

Ability to communicate effectively with technical and non-technical users

Ability to obtain a valid Texas driver's license; DMV check required

Ability for spur-of-the-moment transportation without relying on district vehicles

Must meet GCHD immunization, ICS training, background check, and drug/alcohol screening requirements

Excellent computer skills (MS Office)

Preferred:

Associate's degree in Computer Science, IT, or Telecommunications (or equivalent certifications)

A+ and Security+ certifications

1 year of IT Help Desk and/or Call Center experience

Experience with Active Directory user and security group administration

Working knowledge of Intune and Microsoft Defender

Equivalent education and experience may be considered

Application Deadline: Open Until FilledNo phone calls, please

ADA/EEO/DFWP

Our Mission: Protecting and Promoting the One Health of Galveston County

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