IT Lead, Product Analyst, Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a IT Lead, Product Analyst, Patient Experience to be located in Titusville, NJ.

The IT Lead is a key member of a patient experience team responsible for driving product insights, translating business and patient experience needs into actionable requirements, and enabling successful delivery of digital products that improve patient and provider interactions.

This role serves as the connective tissue between business stakeholders, technology teams, and patient‑facing operations to ensure products deliver measurable value and frictionless experiences.

Key Responsibilities

Product & Requirements Leadership

• Serve as the primary partner to the Technical Product Owner (TPO) to shape product requirements and ensure alignment from the business to support provider and patient needs
• Translate provider and patient experience insights into user stories with clear acceptance criteria in partnership with our business product owners.
• Conduct requirement elicitation through interviews, patient journey mapping, workflow analysis, and feedback loops from patient‑facing teams.
• Maintain and groom the product backlog in alignment with product vision, roadmap, and patient experience goals
• Ensure traceability from requirements → development → testing → deployment. Advocate for patient‑centered design, accessibility, clarity, and simplicity in all digital interactions.
• Partner with business product owner, patient services, call center operations, field reimbursement, and Px leadership to incorporate real‑world pain points into the product backlog.
• Use data, feedback, and operational metrics to measure patient experience outcomes and propose continuous improvements.

Agile Delivery & Execution

• Actively participate in all Agile ceremonies (standups, sprint planning, refinements, demos).
• Support production validation after releases, ensuring patient‑impacting features operate as intended.
• Collaborate daily with engineering, QA, architecture, and business stakeholders to remove blockers and maintain delivery continuity.

Cross‑Functional Leadership

• Operate within the HPT model, collaborating closely with roles such as TPO, TPM, BPO, BA, PM and vendor delivery team
• Ensure alignment with enterprise standards, compliance expectations, and patient privacy considerations.
• Support vendor and partner teams with requirement clarity, testing support, and release readiness activities.

Value & Measurement

• Track KPIs tied to product health, patient experience, workflow efficiency, and business outcomes.
• Provide insights to the TPO to influence prioritization based on value delivery and impact to patient experience.
• Participate in sprint and quarterly reviews to communicate progress, outcomes, and learnings.

Key Skills & Competencies

Technical Competencies

• Strong understanding of Agile frameworks and HPT ways of working.
• Ability to break down complex processes into clear, testable requirements.
• Experience working with CRM, patient engagement platforms, workflow systems, or healthcare digital solutions.
• Familiarity with integrations, data flows, and downstream process impacts.

Soft Skills

• Clear and concise communicator, capable of engaging business leaders, engineers, and patient‑facing teams.
• Problem-solving mindset with ability to work through ambiguity.
• Skilled in partnership, conflict resolution, and expectation-setting within cross‑functional teams.
• Highly organized and able to manage competing priorities in a fast-moving environment.

Qualifications

• Bachelor's degree in information technology, Computer Science, Business, or related field.
• 5+ years of experience in product analysis, business analysis, or related technical functional roles.
• Experience working in healthcare, pharmaceuticals, or regulated environments is preferred.
• Demonstrated ability to operate within a product model.
• Familiarity with patient experience operations is a strong advantage.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#JNJTECH

Required Skills:

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation- 120 hours per calendar year

Sick time- 40 hours per calendar year; for employees who reside in the State of Colorado- 48 hours per calendar year; for employees who reside in the State of Washington- 56 hours per calendar year

Holiday pay, including Floating Holidays- 13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave- 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave- 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave- 80 hours in a 52-week rolling period10 days

Volunteer Leave- 32 hours per calendar year

Military Spouse Time-Off- 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits