IT Program Manager - BPA

• Lead end-to-end program management for web operations, maintenance, and enhancement activities, ensuring alignment with agency objectives, schedules, and priorities.
• Develop and maintain integrated work plans, schedules, risk registers, and status reports.
• Proactively identify risks, dependencies, and issues, and implement mitigation strategies to ensure continuity of service and on-time delivery.
• Serve as the primary point of contact for government stakeholders on program status, technical issues, and strategic planning.
• Work closely with business owners, content teams, developers, security staff, and external partners.
• Facilitate technical discussions in clear, non-technical language for executive and business audiences.
• Support collaborative decision-making while maintaining clear accountability and governance.

• Oversee day-to-day operations and maintenance of the agency’s web platforms, and related infrastructure to ensure performance, scalability, and reliability.
• Leverage analytics and feedback tools such as Qualtrics, Google Analytics, and other web analytics platforms to assess user behavior, content effectiveness, and site performance.
• Translate data insights into actionable recommendations to improve efficiency, usability, accessibility, and content delivery.
• Partner with content owners and technical teams to prioritize enhancements based on analytics and user feedback.
• Oversee automated Section 508 accessibility reviews and remediation efforts across agency web assets.
• Ensure accessibility compliance is integrated into development, release, and content management processes.

• Manage critical Drupal development efforts, including enhancements, bug fixes, upgrades, and production releases.
• Coordinate release planning, testing, deployment, and post-release validation.
• Ensure adherence to developing best practices, change management processes, and documentation standards.

• Support security mechanisms for supported web infrastructure and systems.
• Ensure ongoing compliance with applicable federal security standards and agency policies.
• Support security assessments and recommend alternative solutions or improvements as needed.
• Collaborate with security teams to address vulnerabilities, audits, and compliance findings.

• 8+ years of experience in program or project management supporting large-scale web, IT, or digital services initiatives.
• Demonstrated experience managing operations and maintenance for enterprise web platforms.
• Strong understanding of web technologies, content management systems (Drupal preferred), and modern web architectures.
• Experience using web analytics tools such as Google Analytics and Qualtrics to drive data-informed decisions.
• Knowledge of federal IT environments, security standards, and compliance requirements.
• Experience managing cross-functional technical teams and coordinating multiple workstreams.
• Experience supporting / engaging directly with SES or executive levels of leadership within the federal government.
• Proven experience in identifying, pursuing, and winning new work as demonstrated by past successes.
• Ability to obtain and maintain an public trust clearance.
• Critical reasoning skills to balance government on-demand requests with available resources and contract scope, and to make and defend critical decisions within company policy and interests.

• Working knowledge of low code application platforms (e.g., Salesforce, Microsoft Power Platform, Appian), microservices, DevSecOps, Zero Trust, Human-Centered Design
• Master’s Degree Preferred

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• Current PMI- PMP and Agile certification required
• IT Certifications preferred related to low code application platforms (e.g., Salesforce, Microsoft Power Platform, Appian), AI/ML, Cloud Services, Data Services/Analytics, DevSecOps, Zero Trust, Human-Centered Design

• $100,000 - $130,000
• Salary commensurate with experience.

DRT Strategies, Inc. (DRT) follows the guidelines outlined by the Equal Employment Opportunity Commission (EEOC) to provide all employees and qualified applicants employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, genetic information, disability, protected veteran status, or any other protected characteristic under federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@drtstrategies.com, or by dialing 571-482-2517.

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