IT Release Manager

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for an IT Release Manager to join our Information Technology team.

This role will be responsible for planning, managing, and coordinating the delivery of software releases across the organization. This role involves collaboration with development, testing, and operational teams to ensure smooth and timely deployments. The IT Release Manager ensures releases are delivered with minimal disruption to business operations and aligns with organizational goals and strategies.

Location: This position will be based out of our Charlotte, NC / Morristown, NJ / Purchase, NY / New York, NY / Garden City, NY / Alpharetta, GA / Conshohocken, PA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

Release Planning

• Define and manage the release schedule, ensuring alignment with business priorities and deadlines.

• Work with all team leads to understand resource capacity for each release end-to-end

• Coordinate and oversee release planning meetings, ensuring all stakeholders are informed and aligned.

• Develop and maintain release documentation, including end-to-end schedules.

• Identify risks, dependencies, and conflicts across the E2E application lifecycle and implement mitigation strategies

Release Coordination

• Act as the primary point of contact for all release-related activities and communications.

• Work closely with business analysis, development, quality assurance testing, infrastructure, and operations to deliver release scope

• Coordinate release work items across systems and teams, manage dependencies, resolve conflicts and ensure timely and effective handoffs

• Coordinate end-to-end integration tests where applicable ensuring data, environments and timing are all coordinated across systems

• Collaborate with operational teams to ensure proper business change management related to each release

• Collaborate with project managers to manage dependencies between project timelines align with release schedules.

• Coordinate release builds and deployments. Ensure all items being released meet the testing and readiness requirements for deployment

• Coordinate with the Change Approval Board to ensure compliance with all production deployment requirements

Monitoring and Continuous Improvement

• Establish, maintain and analyze metrics and KPIs that can be used to manage the process effectively for end-to-end release management across all production applications and data in a consistent and accurate format

• Establish a reporting package that can be shared with business stakeholders that effectively communicates IT's release statuses, deliveries and performance

• Evaluate and implement improvements to the release process on an ongoing basis, including changes to the ADO workflow

What you'll bring:

• Degree in Management, Business, Computer Science, Information Technology, or a related field (or equivalent experience).

• 5+ years' experience in application development and delivery

• 2+ years of release management experience with experience planning multiple releases across systems

• Proficiency in release management tools (e.g. Azure DevOps, JIRA)

• Experience in resource capacity planning across teams

• Knowledge of application delivery and release metrics

• Detail oriented, organized and structured.

• Ability to coordinate between business and technical teams and understand standard terminology for both. Provide clear, honest and effective communication, both written and verbal

• Proficient at trouble shooting and optimizing in a production environment.

Salary Range: $95,000 - $135,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

In today's world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.