IT Service Delivery Intern (5340)
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Overview
Job Description
Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world's most innovative companies to create a more connected world?
Connecting Continents. Impacting Communities.
The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.
We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you're a seasoned applicant seeking a new and exciting challenge, or you're new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.
Position Overview
The IT Service Delivery Intern will join the IT Service Delivery Team, which provides second-level IT support for SubCom's Newington, NH employees. The team also delivers remote support for employees based in the Eatontown, NJ, and Baltimore, MD offices, as well as U.S.-based remote employees.
The intern will report to Chuck Dziura, Sr. Manager of IT Service Delivery.
Responsibilities
- Supporting ongoing Service Delivery projects, including Intune Imaging and Application Catalog, Windows 11 Upgrade and Computer Replacement initiatives.
- Resolving end-user requests and incidents entered into the IT ticketing system.
- Assisting with employee onboarding and offboarding activities.
Through this role, the intern will gain hands-on experience in IT end-user support, using industry-standard applications, tools, and best practices. This position provides a valuable opportunity to develop technical skills and build a strong foundation in IT service delivery operations.
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