IT Support Engineer, Family Office

IT Support Engineer

We are seeking a highly skilled and service-oriented IT Support Engineer to provide hands-on technical support and systems management within a family office environment. This role requires a proactive, resourceful professional who can ensure seamless day-to-day technology operations across both business and personal systems. The ideal candidate will excel in a fast-paced, high-touch setting, supporting executives, staff, and household members with discretion, professionalism, and "white glove" service.

Key Responsibilities

End-User & Executive Support

• White Glove Support: Provide "white glove" support for executives, staff, and household members across multiple locations (office, home, and offsite)
• Technical Support: Deliver technical support for computers, mobile devices (iOS/Android), printers, and peripherals.
• New Hire Onboarding: Oversee new user onboarding/offboarding, account access, and IT orientation.

Core Technical Skills

• Operating Systems: Proficiency with Windows 10/11 and macOS system updates, troubleshooting, and patch management
• Email Systems: Strong knowledge of Microsoft Outlook, Exchange, and IMAP/SMTP configuration
• Collaboration Tools: Manage and troubleshoot Microsoft Office Suite, Zoom, Microsoft Teams, Slack
• Cloud Storage: Experience with OneDrive (and ideally other cloud sync tools like Google Drive/Dropbox)
• Conference Rooms: Support and maintain Zoom/ Teams Conference Rooms and other video conferencing systems
• Networking: Ability to test, diagnose, and resolve WiFi and internet connectivity issues; familiarity with routers, access points, and speed testing tools
• Peripheral Devices: Setup and troubleshooting of printers, scanners, webcams, microphones, and speakers

Applications & Platforms

• Browsers: Chrome, Edge, Firefox - including extensions, bookmarks, and sync settings
• Video Conferencing: Zoom, Microsoft Teams, Google Meet - installation, updates, and troubleshooting
• Streaming & Media: Amazon Fire TV, Netflix, Hulu, Disney+, HBO Max, Plex - account setup, app updates, and playback troubleshooting

Security

• Identity Security: Administer Active Directory, Azure AD, Intune, and related identity/security tools.
• Cybersecurity: Monitor, escalate, and resolve network and cybersecurity issues in a timely manner.
• Support Security Technologies including Multi-Factor Authentication, VPNs, BeyondTrust, Duo, and MS Defender

Smart Home

• Alarm Systems: Familiarity with Alarm.com platform, mobile app, and browser-based access. Safely conduct full alarm trigger tests and document results. Work with the local Police Department to run full security response checks.
• Manage CCTV Systems and related home/office security integrations.
• Cameras: Setup, monitoring, and troubleshooting of IP cameras and DVR/NVR systems
• Home AV and automation systems: Ability to set up and trouble shoot Control4, smart TVs, streaming services, smart devices

Administration & Documentation

• Documentation: Ability to record arrival/departure times, add notes, and maintain checklists. Maintain accurate asset management, system documentation, and technical logs.
• Develop Procedures and best practices for IT efficiency. Support system upgrades, configurations, and IT infrastructure maintenance.

Soft Skills & Work Habits

• Customer Communication: Explaining findings and fixes in clear, non-technical language. Exceptional interpersonal and communication skills, with a client-first mindset.
• Problem Solving: Diagnosing issues across multiple platforms and devices quickly. Excellent troubleshooting skills, attention to detail, and ability to resolve issues independently.
• Attention to Detail: Ensuring all systems are tested thoroughly and consistently. Highly organized, dependable, and flexible-able to adapt to changing priorities.
• Fast Paced: Able to handle working in a fast-paced environment at multiple locations locally.Willingness to work flexible hours, including evenings and weekends as needed.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
• 3+ years of IT support experience in professional, executive, or private office environments.
• Proven experience supporting C-Suite or high-profile executives with discretion and professionalism.
• Quickbooks / Quickbooks Cloud and QB Migrations experience is a plus

Why work with Stronghold?

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.

Benefits

• Market-competitive compensation
• Fully paid benefits (Medical, Dental and Vision)
• HSA
• 401k + Match
• Company sponsored LTD, STD, life insurance and AD&D
• Generous PTO policy
• 20 company recognized holidays
• Class A offices in prime locations
• Parental Leave

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.