IT Support Manager

DaBella is seeking an IT Support Manager to oversee and continuously improve our technical support operations.

In this role, you will lead a team responsible for delivering top-tier technical support, including end-user troubleshooting, software and hardware setup, and new office technology implementation. Your leadership will bring order to complexity, structure to workflows, and set the standard for excellent service across the organization.

This is a highly hands-on position where you’ll model best practices, set clear standards, and ensure the IT Support function operates with reliability every day. At DaBella, we don’t just maintain technology—we empower people with it. If you believe leadership means adding value to others, and by doing so by creating stability, and delivering dependable solutions, then you’ll find your next challenge here.

Compensation: $100,000-$110,000 annual salary

Location: On-site, Austin, Texas

Schedule: On-call and after-hours work may be required to meet the needs of this position.

Job Responsibilities:

●       Lead  and organize the day-to-day operations of the IT Support team

●       Monitor the IT Support ticketing system for trends and issues

●       Provide direct technical support via phone, email, and in person

●       Document all processes, solutions, and SOPs for consistency and efficiency

●       Track and analyze KPIs to improve team performance and service delivery

●       Collaborate with other IT teams and external vendors to resolve issues

●       Oversee equipment lifecycle management and inventory accuracy

●       Ensure the department is adequately staffed and well-prepared for upcoming needs

Qualifications:

●       2–4 years of IT Support supervisory experience required

●       Strong adherence to ITIL or similar Help Desk / IT Support best practices

●       Proven ability to develop SOPs and maintain thorough documentation

●       Proficiency in Microsoft Windows, Office 365, and common technical resources

●       Strong organizational skills with a methodical approach to problem-solving

●       Excellent communication skills and high attention to detail

●       Service-oriented mindset with a focus on accuracy and reliability

Why DaBella

DaBella is one of the fastest-growing home improvement companies in the nation, driven by a commitment to developing exceptional leaders. Here, leadership is about ownership, accountability, and raising the standard every single day—not just managing the status quo. If you’re ready to do more than just manage a team, but mentor the next generation of IT professionals, this is your opportunity to make a lasting impact.

Benefits: 

Employees and their families are eligible to enroll in: 

●        Medical, Dental, and Vision

●        Health Savings Account (HSA)

●        Company-Sponsored Life Insurance

●        Supplemental Life Insurance

●        Long-term and short-term disability

●        Accident protection

●        Employee assistance program - access to counseling services and other tools to improve work/family/life balance

●        Pet Insurance for your furry family member

●        401k plan

●        Additional Insurance Programs including:

●        UHC Rewards

●        Rally Health

●        One Pass Select (gym membership subscription)

Additional Perks: 

●        VPTO (Volunteer paid time off) year-round incentives to give back to your local community

●        Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences

●        Relocation opportunities to other branches across the nation

Each DaBella Employee receives:  

●        80 hours of Paid Time Off annually with incremental increases

●        6 paid holidays during a calendar year effective day one of employment

For more information, please visit www.DaBella.us 

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