IT Support Specialist

ABOUT US

Pointe Advisory (Pointe) is a leader in evidence-based strategic advisory, powering our clients’ decision-making with an unparalleled understanding of rapidly shifting landscapes.

Pointe Advisory’s Mission is to harness the power of original research to challenge our client’s thinking and inform winning strategies and investments. Living up to this ambitious purpose has established us as the leader in evidence-based strategic research, serving an exclusive group of Global 1,000 clients across every major industry.

Since our founding in 2000, we have taken great pride in playing a part in facilitating the success of our clients, and measure our own success based upon their satisfaction. Not surprisingly, we consistently maintain some of the highest customer advocacy scores in the industry.

WHAT MAKES POINTE A GREAT PLACE TO WORK

Over the last 25 years, Pointe has unapologetically anchored its strategy on a simple but ambitious mantra: Great People, Great Clients, Great Work. By evaluating decisions in the context of this framework, we have thoughtfully built a firm culture characterized by achievement and humility. We hire great people that are zealous in their commitment to their team members’ success. This creates a unique and inspired team environment where you can be pushed professionally and personally to be the best version of yourself. Our great clients view us as thought partners and provide opportunities to elevate our and their thinking. This combination of factors ensures we consistently deliver great work.

THE OPPORTUNITY

Pointe is looking for an Information Technology (IT) Support Specialist to provide internal technical support and maintain end-user relationships at all levels of the firm. Our expectations for this role are high but empowering. You will serve as Pointe’s IT backbone by providing exceptional customer service, expert level technology support, and oversight of Pointe’s technology. Your ideas will be heard, and your thoughts valued as you drive the firm’s technology capabilities forward. You will create impact as you help power the resources and technical infrastructure necessary to Pointe’s success.

Pointe operates in a flexible hybrid office model. This is a full-time salaried position that will be based in Arlington, VA. Pointe offers industry-leading compensation, robust benefits, and schedule flexibility.

WHAT YOU’LL DO

As an IT Support Specialist, you will play a vital role in bolstering operations and enhancing productivity as our in-house expert of all things IT. Your diligence and expertise will enable Pointe to strengthen internal systems and support high-impact business functions. More specifically, you will:

• Provide direct support to staff for use of IT systems including hardware (workstations, conference rooms, etc.) and software configuration, maintenance, and upgrades

• Collaborate with internal personnel to troubleshoot concerns related to software, hardware, and general office technology

• Manage and maintain desktop and administrative applications

• Manage and maintain laptops and peripheral components such as monitors, keyboards, printers, and copiers

• Maintain accurate inventory of all IT assets

• Improve and enforce firm-wide IT policies and protocols

• Help mitigate technology risk by conducting security/risk assessments and maintain security control for the entire system

• Monitor the quality of technical equipment and perform routine maintenance and/or repair as necessary

• Acquire and install new technology (including staff laptops)

• Manage external vendor relationships, both with equipment suppliers and software application providers

• Assemble new technology by rearranging equipment and associated wiring as necessary

• Train and assist staff in utilizing software, equipment, and IT systems, including creating and providing easily understandable IT system documentation

• Oversee our Domain vendor, DNS, and update our websites as needed

• Keep updated on and advise leadership of new technologies that will enhance operation and reduce costs

ABOUT YOU

Over the last two decades, Pointe has assembled an intellectually curious, eclectic, and motivated team of peers, resulting in a vibrant office environment that is fast-paced, collaborative, and entertaining. Our team is fanatical about client service and personal accountability. We value individual contribution, creativity, teamwork, and humor. Additional qualifications include:

• Associate’s degree in information technology or another relevant field, or a minimum of 2 years' work experience in a professional setting/corporate environment

• Experience in Windows required

• MTA and MCSA certifications preferred

• Robust understanding of IP Networking, computer infrastructure, data integration, and access management

• Knowledge of IT security concepts, desktop security, and compliance applications

• Advanced understanding of desktop and mobile hardware

• Advanced understanding of printers and printer maintenance

• Solid relationship-builder who can collaborate effectively across interdisciplinary teams

• An aptitude for taking initiative to investigate and independently troubleshoot technology issues in-office and remotely

• Ability to prioritize assignments and juggle multiple tasks simultaneously

• Ability to demonstrate good judgment and handle highly confidential information in a professional manner

• Ability to lift up to 50 pounds

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

COMPENSATION AND BENEFITS

Our mission is to reward best-in-class work with a flexible lifestyle, an interesting work environment, and superior compensation relative to any other firm in our space. Pointe offers a competitive base salary in addition to a generous performance bonus system. Part of our promise is benefits; we believe we offer the most comprehensive benefits package for any firm of our size.