IT Support Specialist

Overview:

We are seeking a dependable and well-rounded IT Support Specialist to support both corporate office and warehouse technology operations. This role is hands-on and requires a strong understanding of end-user support, device management, and day-to-day IT operations across multiple systems. The ideal candidate will have prior experience working in a mixed environment of warehouse and corporate users and be comfortable managing a broad set of tools and platforms.

Key Responsibilities:

• Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues.
• Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools.
• Manage device inventory and lifecycle using SnipeIT, Miradore, Mosyle, and SimpleMDM.
• Support user access and identity management through Okta.
• Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi.
• Maintain accurate documentation of IT assets, configurations, and support procedures.
• Collaborate with remote teams to ensure timely resolution of issues and support requests.
• Assist in onboarding and offboarding processes, including device setup and account provisioning.
• Work closely with the IT team to escalate and resolve complex technical problems.
• Collaborate with remote network engineers to diagnose and resolve site-specific network issues.
• Diagnose, troubleshoot, and resolve issues affecting local workstations, printers, and mobile devices.

Qualifications:

• 2-4 years of IT support experience in a mixed warehouse and corporate environment.
• Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom.
• Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM.
• Familiarity with asset tracking tools (e.g., SnipeIT) and identity management systems (e.g., Okta).
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work independently on-site and prioritize support tasks effectively.

Note: This job description outlines the general scope of responsibilities and required skills. Additional duties and project involvement may be assigned based on evolving business and IT needs.