IT Support Specialist Business Client Support MSP Environment
$24 - $27 / hour
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Job Description
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Serve as the first response for client support tickets via phone, email, and web portal.
- Diagnose and resolve issues involving:
- Windows 10/11 workstations
- Microsoft 365 accounts, licensing, Teams/SharePoint access
- Printing, user access, MFA, and basic networking issues
- Configure and deploy new user laptops/workstations.
- Use NinjaOne RMM and Autotask PSA to manage and document your work.
- Escalate more complex issues to the engineering team when appropriate.
- Occasionally visit local client sites for installs or hands-on support.
- 1–3 years of professional IT support experience (service desk or equivalent).
- Familiar with ticketing workflow and communicating with non-technical users.
- Understanding of networking basics (IP, DNS, DHCP, gateways).
- Organized, reliable, and able to follow through on open requests.
- Valid driver's license and ability to support clients locally.
- MSP or multi-client IT support background
- CompTIA A+ (or willingness to earn within 90 days)
- Experience with Microsoft 365 Admin Center or Entra ID user management
- Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.)
- $24–$27 per hour, based on experience
- Certification reimbursement and paid professional development
- Growth path toward Client Service Technician → Systems Engineer → Technology Advisor
- Team culture based on consistency, accountability, integrity, and care
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.