IT Support Technician

Join Our Team as an IT Support Technician!

Why Work With Us?

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

We are looking for a candidate who is not only skilled in IT support but also values precision and efficiency in their work. If you are eager to contribute to a critical sector and grow your IT expertise, we would love to hear from you.

Benefits Include:

• Affordable Health, Vision, Dental, and Life Insurance
• 401(K) with dollar-for-dollar matching (up to 4%)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Responsible for providing exceptional customer service to patients, visitors, and One Health Ohio support staff.
• Responsible for handling all onsite IT support requests, including hardware and software issues.
• Manage user account setups, modifications and terminations.
• Install, configure, and maintain workstations and other end-user devices.
• Collaborate with the managed service provider to utilize their tools and resources effectively.
• Provide immediate assistance for emergency and escalated issues.
• Document all actions and communications in our IT support ticketing system.
• Participate in proactive maintenance and project-based work to improve and expand our IT infrastructure.
• Able to travel to any of our site locations
• Other duties as assigned.

Qualifications:

• Eager to learn and desire to take on new work.
• Experience as an IT Support Technician or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to manage multiple tasks and provide timely responses.
• Excellent problem-solving and communication skills.

Preferred Skills:

• Knowledge of healthcare industry standards and compliance requirements.
• Ability to learn and adapt to new tools and software.

Physical Requirements:

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Lifting, pushing, pulling, and carrying
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about