IT Support Technician II (Onsite)
Serigor Inc.Charlotte, NC
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Job Description
Job Title: IT Support Technician II (Onsite)Location: Charlotte, NCDuration: 6 MonthJob Description:The County Administrator role is a 6-month contract position within the IT Service Desk. The individual in this role will be solely responsible for managing the client user accounts and maintaining associated data as outlined in the Security Roles and Work Queues administrator User Account Management quick reference guides (QRGs).Key Responsibilities
- Manage client user accounts, including:
- Adding and updating client security roles
- Assigning and updating sub-roles
- Setting up and maintaining Power BI roles
- Assigning and updating supervisor information
- Create and maintain the Directory of Services, ensuring community services information is accurate and up to date.
- Update and maintain addresses and telephone numbers for District Attorney offices.
- Manage and maintain school names, addresses, and Zones within client.
- Serve as the primary point of contact for county leadership regarding the County Administrator security role.
- Ensure changes and updates are entered accurately and in compliance with established reference guides.
- Provide feedback to the Training Team on reference materials and participate in demonstrations as needed.
- Experience with IT account management, security roles, or user administration strongly preferred.
- High attention to detail and accuracy in data entry.
- Ability to follow quick reference guides and established procedures.
- Strong communication and organizational skills.
- Ability to work independently in a focused role.
- Initial training will be provided through the existing QRGs.
- Additional reference materials are in development, and ongoing feedback will help refine them.
| Skill | Required/Desired | Amount | of Experience |
| Experience creating and maintaining the Directory of Services, ensuring community services information is accurate and up to date. | Required | 3 | Years |
| Experience with IT account management, security roles, or user administration | Required | 3 | Years |
| High attention to detail and accuracy in data entry | Required | 3 | Years |
| Ability to follow quick reference guides and established procedures. | Required | 3 | Years |
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