IT Support Technician levels 1-3

 Benefits and Perks:

• Pay: $55,000-80,000 per year (dependent on level 1-3, experience, and fit)
• Medical, Dental and Vision health insurance offering
• Voluntary STD, Life, and Accident coverage
• 401K with employer match
• Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided by the company at no cost to the employee
• PTO
• Bi-Weekly Pay
• Online pay stub access

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person
• Assemble, image, and configure new employee work stations, laptops, and devices
• Troubleshoot and resolved hardware, software, and network issues.
• Preform regular system updates and maintenance tasks
• Collaborate with other IT team members to address complex technical issues 
• Record and update issues and their resolutions in IT ticketing system
• Pass on any feedback or suggestions by employee to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Perform audits
• Assist with keeping up to date SOPs for IT related processes
• Track, monitor, and organize all IT equipment
• Provide training and guidance to end-users on IT best practices
• Facilitate that check-in and check-out process for company assets,
• Work nights and weekends as needed, and as part of an on-call rotation (24-hour support)
• Other duties and projects as assigned

Requirements:

• A 4-year technical degree or equivalent work experience
• A minimum of 1 years of experience in technical support or MIS in an Enterprise environment.
• Demonstrated technical competence with Microsoft BackOffice Technologies.
• Strong technical writing skills and familiarity with Microsoft Office Applications.
• Ability to effectively communicate with employees on technical issues.
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently
• Strong organization, time management, and project management skills.
• High customer service skills
• Acceptable background

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