IV-D Receptionist-Caseworker-Legal Secretary

Location:

1 Hamilton County Square- Noblesville, Indiana, 46060

Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010.Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”.Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.

Job Description:

POSITION DESCRIPTION

                                                  COUNTY OF HAMILTON, INDIANA

POSITION: IV-D Receptionist/Caseworker/Legal Secretary

DEPARTMENT: Prosecuting Attorney/Child Support

WORK SCHEDULE: 8:00 a.m.- 4:30 p.m., M-F

STATUS:  Full-time

FLSA STATUS:  Non-exempt

HOURLY RATE: $ 26.9583 per hour

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent serves as IV-D Receptionist/Caseworker/Legal Secretary for the Prosecuting Attorney/Child Support, responsible for establishing and enforcing child support orders.

DUTIES:

Answer incoming calls.

Obtain orders from order book twice per week.

Open files in Intact and scan in Intact.

Hand Address Mail.

Obtain certified orders and pay records.

Assist in verifying insurance availability for the children on our files.

Receives and processes applications for enforcement of child support orders, including entering information in Indiana Support Enforcement Tracking System (ISETS) on computer, preparing legal documents, calculating arrearage, scheduling non-compliance and paternity hearings and DNA tests, and preparing income withholding orders.

Researches location of non-custodial parents through U.S. Postal Service, employers, and/or locator services. Updates case information on computer daily.

Communicates/corresponds regularly with custodial and non-custodial parents, Indiana Child Support Bureau, Indiana Child Support Alliance, Indiana Division of Family and Children Services, and other counties and states in requesting/providing information regarding cases. Forwards case files to other counties as needed when custodial parent moves.

Prepares and processes Uniform Interstate Family Support Act (UIFSA) forms and forwards to other states. Responds to UIFSA requests by opening files, enforcing orders, and filing documents with court.

May periodically attend job-related training/conferences.

Performs related duties as assigned.

I.  JOB REQUIREMENTS AND DIFFICULTY OF WORK:

High school diploma or GED.

Working knowledge of department policies and procedures, and ability to apply such knowledge to a variety of interrelated processes, tasks and operations.

Working knowledge of ISETS and UIFSA and related terminology, and ability to prepare and process case documents and maintain accurate computer records.

Ability to type with speed and accuracy, and properly operate a variety of standard office equipment, including computer, printer, telephone, fax machine, calculator, and copier.

Working knowledge of standard English grammar, spelling and punctuation, and ability to effectively communicate orally and in writing with co-workers, other County departments, custodial and non-custodial parents, child support agencies, and other counties and states, including being sensitive to professional ethics, gender, cultural diversities and disabilities.

Ability to understand and follow oral and written instructions, and appropriately respond to constructive criticism.

Ability to work alone and with others in a team environment, and maintain appropriate, respectful interrelationships with co-workers.

Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.

Ability to work on several tasks at the same time, often under time pressure, and complete assignments effectively amidst frequent distractions and interruptions.

Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.

Ability to comply with all employer/department personnel policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to occasionally travel out of town for training, sometimes overnight.

II.  RESPONSIBILITY:

Incumbent performs standard, recurring duties according to department policies and procedures and legal requirements. Incumbent receives indirect or occasional supervision, with priorities determined primarily by service needs of the public. Errors in work are usually prevented through procedural safeguards and legally defined procedures and are detected through supervisory review and standard bookkeeping checks. Undetected errors may result in loss of time for correction and/or inconvenience to other agencies or the public.

III.  PERSONAL WORK RELATIONSHIPS:

Incumbent communicates frequently with co-workers, other County departments, custodial and non-custodial parents, child support agencies, and other counties and states, for purposes of exchanging information, and explaining policies and procedures.

Incumbent reports directly to Deputy Prosecuting Attorney/Child Support.

IV.  PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in a standard office environment involving sitting for long periods, sitting and walking at will, lifting/carrying objects weighing less than 25 pounds, crouching/kneeling, bending, close vision, keyboarding, handling/grasping/fingering objects, hearing communication, speaking clearly, and exposure to potentially violent/hostile persons. Incumbent may occasionally travel out of town for training, sometimes overnight.

APPLICANT/EMPLOYEE ACKNOWLEDGMENT

The job description for the position of IV-D Caseworker/Legal Secretary for the Prosecuting Attorney/Child Support describes the duties and responsibilities for employment in this position.  I acknowledge that I have received this job description and understand that it is not a contract of employment.  I am responsible for reading this job description and complying with all job duties, requirements and responsibilities contained herein, and any subsequent revisions.

Hamilton County is an Equal Opportunity Employer. We participate in E-Verify.