Jack In The Box - Team Leader

Overtime Classification

Non-Exempt

Full / Part Time

Part Time

Reporting Location

Commerce, CA

Wage Band:

$21-30 / hour

Reporting To Manager

Restaurant Manager or Senior Restaurant Manager

Legal Entity

Kind Restaurant Group, LLC.

POSITION SUMMARY:

As our Team Leader, you will be responsible for running all of the day-to-day operations of our restaurants under the supervision of a restaurant manager or senior restaurant manager, building a team of top performers, creating an amazing guest experience, and empowering your team to be at their very best.

Our Team Leader will create an exciting, positive, and rewarding culture in our restaurants through dynamic, inspirational leadership. The success of our Company and the foundation of our culture depend on having great managers running great restaurants.

Our Team Leader will listen first and act second, is mature and cool under pressure; can be counted on to hold things together at all times; can handle challenges; is not knocked off balance by the unexpected; doesn't show frustration when resisted, and is a settling influence at all times.

KEY DUTIES / RESPONSIBILITIES:

Inspiration

• Being a dynamic leader that motivates and inspires the team each day to improve through training, support, accountability and rewards.

Internal Service

• Develops a culture of excellence and manages a team to deliver amazing guest experience.

• Works under the guidance of a Senior Restaurant Manager or Restaurant Manager to manage a team that delivers effective results in the areas of order quality, guest service, food cost, labor cost, safety, security, cleanliness, and product preparation at a single restaurant

• Trains, develops, evaluates, motivates and empowers restaurant employees.

• Monitors staffing levels to ensure sufficient development and talent for optimal operations.

• Ensure objectives are reached in all areas while following all Company guidelines.

• Understands and uses company and brand systems, processes, and tools.

• Visually assesses and evaluates safety hazards in the workplace as mandated by company safety procedures. Ensure OSHA, local health and safety codes and company safety policies are followed.

• Executes all food safety compliance requirements

• Effectively transition management of the store and communicate important information to the next manager

• Identifies needs for repair and maintenance in store and communicates needs to Restaurant Manager or Senior Restaurant Manager

• Manages food and packaging inventory on shift and executes inventory transfers

• Creates and manages employee schedules, including breaks; subject to approval by Restaurant Manager or Senior Restaurant Manager

• Reports human resources and employee relations issues to the Restaurant Manager or Senior Restaurant Manager

• Verifies all deposits at end of shift

• Performs other related duties, tasks and responsibilities as required and assigned.

External Service

• Under the oversight of a Restaurant Manager or Senior Restaurant Manager, manages day-to-day activities or a single restaurant to achieve excellence in restaurant operations.

• Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service, accurate order completion and quality food.

• Monitors adherence with all Company and brand systems, procedures, and food safety requirements

• Reviews practices and modifies as needed to continuously improve the guest experience.

• Maintains visibility and interaction with guests and responds to guest concerns and complaints in a timely and professional manner.

• Performs other related duties, tasks and responsibilities as required and assigned.

Financial Results

• Supports Senior Restaurant Manager or Restaurant Manager to manage financial performance

• Partners with Senior Restaurant Manager or Restaurant Manager in using management information tools to analyze restaurant operational and financial performance

• Identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results

• Develops and executes action plans to increase restaurant sales

Adaptability

• Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

SELECTION SKILLS/QUALITIES:

• Fostering the Culture: Demonstrates a passion for our business and pride in the brand. Manages with integrity, honesty, and trust that promotes the Company and the brand culture and values. Demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members.

• Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of and provides employees with quality and timely performance feedback.

• Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our guests. Focuses efforts on ensuring consistent, quality service that exceeds guests' expectations.

• Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety and restaurant cleanliness; Consistently serves accurate orders with great food to guests and conveys importance to employees.

QUALIFICATIONS:

Education

• High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.

Experience

• Internal Promote: Minimum of 1+ years of experience as a Team Leader or 1 year of experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations.

• External Recruit: Minimum of 1 year of experience as an assistant manager in a hospitality or customer service environment with some P&L responsibility.

Knowledge/Skills/Abilities

• At least 18 years old

• Complete Jack in the Box Restaurant Manager training classes;

• SERVSafe certified.

• Ability to speak, read, and write effectively in English (and fluency in Spanish is preferred);

• Excellent interpersonal skills.

• Working knowledge of basic financial concepts, including how to read, understand and analyze a profit and loss statement

• Ability to perform business math skills and knowledge of finance concepts.

• Proven analytical skills; and good organization and planning skills.

• Proficient knowledge of personal computers and related software applications.

• Possess a valid driver's license and auto insurance and have a personal vehicle available for use to travel to other restaurants/business locations as required.

Physical Requirements

• Stand and walk approximately 85%-95% of shift;

• Lift and carry 10-50 lbs

• Move without restrictions throughout the restaurant;

• Operate restaurant equipment and drive a motor vehicle.

REASONABLE ACCOMMODATION

The Company will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact the Company's Human Resources Department at HR@dineseaside.com.

Physical Requirements and Working Conditions:

(Check off only the physical abilities that can be directly related to the essential functions of the position.)

Physical Activity

Amount of Time

Required

None

Less than 1/3

1/3 to 2/3

More than 2/3

(Occasionally)

(Frequently)

(Regularly)

Prolonged Standing/ Walking

X

Sitting

X

Fingering/Manual Dexterity

X

Repetitive finger motion

X

Lifting Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds or > (Assisted)

X

Reaching or stretching

X

Climbing or balancing

X

Crouching or stooping

X

Speaking

X

Hearing

X

Tasting

X

Smelling

X

Close vision & Focusing ability

X

Distance vision

X

Color discrimination

X

Peripheral vision

X

Depth perception

X

Outdoor weather conditions

X

Wet/humid conditions

X

Extreme Cold

X

Extreme Heat

X

Fumes or air-borne particles

X

Toxic or caustic chemicals

X

Risk of fire/explosion/ electric shock

X

Prolonged exposure to vibration

X

Loud noise level

X

Jack in the Box Team Leader

Craving career satisfaction?

Bring home the bacon and put a burger on it.

As the Team Leader, you will be empowered to act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean, and safe. You will assist in managing the daily activities to achieve excellence in operational performance.

Team Leaders:

• Assist in managing the daily activities to achieve excellent performance
• Role model behavior that motivates and inspires others
• Train team members and provide continuous support and coaching
• Demonstrate a strong awareness and concern for food quality and safety
• Enjoy working in a fast-paced and high-energy environment
• Are able to perform basic administrative duties that require shifting priorities

Requirements:

• High School Diploma, GED, or foreign equivalent preferred
• Minimum of 6 months experience in the restaurant industry
• Ability to read and write in English
• Ability to lift and carry 10-65 lbs.
• You must be willing and able to work a flexible schedule

REASONABLE ACCOMMODATION:

The company will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.