Job Coach - Lead Contract Crew Member

Lead Contract Crew Member- Supported Employment

Location: NCIA Programs Department: Business Services / Supported Employment Reports To: Business Services Operations Manager Status: Non-Exempt Schedule: Mon- Fri 7:30am- 3:30pm

About the Role

As a Lead Contract Crew Member/Job Coach at NCIA, you are more than a team member - you are a mentor, advocate, and role model for both supported employees and the job coaches you guide. You will oversee the delivery of individualized job support services, ensuring that adults with intellectual and developmental disabilities not only succeed in their current roles but also grow toward greater independence and opportunity.

This position blends hands-on coaching with leadership responsibilities. You'll provide direct support to individuals while also training, guiding, and inspiring other job coaches to uphold NCIA's mission of empowerment and inclusion.

What You'll Do

• Lead by Example: Provide one-on-one coaching to supported employees, modeling best practices in instruction, prompting, and behavior support.

• Mentor Job Coaches: Train, supervise, and support job coaches, ensuring consistency in service delivery and adherence to Person-Centered and Behavior Plans.

• Champion Independence: Strive to maximize each supported employee's confidence, skills, and autonomy on the job.

• Ensure Quality & Compliance: Monitor contract site performance, maintain documentation, and ensure services meet DDA standards and NCIA policies.

• Crisis Leadership: Respond quickly to challenges, guiding staff and supported employees through difficult situations with professionalism and care.

• Advocate for Growth: Identify opportunities for advancement and community integration, encouraging supported employees to reach their full potential.

• Operational Oversight: Ensure supplies, schedules, and transportation are coordinated smoothly, stepping in as needed to maintain efficiency.