
Jr. System Engineer
Belay TechnologiesFort Meade, MD
$105,000 - $200,000 / year
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Overview
Schedule
Alternate-schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Compensation
$105,000-$200,000/year
Benefits
Health Insurance
Dental Insurance
Life Insurance
Job Description
Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!Belay Technologies is seeking a Jr. System Engineer (ICAM) to join our intel team. We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.Candidates should have the following qualifications:
- TS/SCI Clearance with polygraph
- Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
- Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity
- Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years' experience
- Experience with or knowledge of:
- Online and telephone customer support
- Public Key Infrastructure (PKI)
- Attribute Based Access Control (ABAC)
- Entitlements Management
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
- Linux operating systems
- Ability to:
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify Confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
- Work independently
- Staff will be assigned to one of five teams that provide 24x7x365 coverage. The shifts rotate over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day). Shift differential is available for the Mid shift (the differential is TBD).
- Period 1 – Mids – 4 on, 3 off, 3 on, 4 off
- Period 2 – Days – 3 on, 4 off, 4 on, 3 off
- Period 3 – Days – 3 off, 4 on, 4 off, 3 on
- Period 4 – Mids – 4 off, 3 on, 3 off, 4 on
- Period 5 – Straights – M-F only, 8 hours per day.
- 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
- 10% matching in 401(k) contributions vested on day one
- $5,000 annual training/tuition
- Student Loan Repayment Program
- 100% company-funded HSA
- Rich medical coverage (100% coinsurance)
- Dental coverage including orthodontia
- Up to $420,000 in life insurance, premiums 100% company funded
- Amazon Prime, gym reimbursement, monthly lunches, games and prizes
- Pet adoption program, generous referral bonus program, fun events, and more!
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