Kennywood - Workforce Management Intern

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.As an Operations Workforce Management Analyst Intern, you will play a pivotal role in supporting our workforce planning and optimization initiatives. This position provides an excellent opportunity to gain hands-on experience in analyzing workforce data, operational process improvement, and contributing to the development of strategies to enhance organizational efficiency.

We are currently looking for a:

Kennywood - Workforce Management Intern

Roles & Responsibilities:

Workforce Planning:

• Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
• Contribute to the development of workforce planning models and scenarios.
• Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.

Scheduling:

• Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.
• Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts.

Process Improvement:

• Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.
• Assist in implementing solutions to enhance the efficiency of key operations within the park.

Qualifications:

• Currently enrolled in a Bachelor’s or Master’s program in human resources, business, industrial engineering, data analytics, or a related field.
• Strong analytical and quantitative skills with keen attention to detail.
• Proficiency in Microsoft Excel and other relevant data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Interest in workforce planning, theme parks, operational efficiency, and analytics.

Team member benefits: