Key Account Solution Manager/ Supervisor

Position Overview We are seeking an experienced and highly driven Key Account Solution Manager to lead strategic account development, solution design, and operational execution for top-tier e-commerce and logistics clients. The ideal candidate will have a deep understanding of end-to-end logistics networks—from first mile, linehaul, customs, to last-mile delivery—and will be capable of bridging business strategy with operational excellence to drive growth, service quality, and cost efficiency.

Key Responsibilities

1. Strategic Account Management

• Own the overall business relationship with major clients (cross-border platforms, brands, or 3PLs).
• Develop annual Joint Business Plans (JBP) covering revenue, cost, and SLA objectives.
• Act as the primary business partner to clients, providing consultative support on logistics strategy and expansion planning.

2. Solution Design & Implementation

• Design and deliver customized logistics solutions covering international and domestic segments (pickup, fulfillment, transportation, delivery).
• Work closely with product, operations, and tech teams to align client needs with company capabilities.
• Build and manage cost models, pricing structures, routing plans, and API/system integration projects.
• Monitor project implementation and ensure seamless operational rollout.

3. Performance Optimization

• Track SLA performance, cost efficiency, and customer satisfaction KPIs.
• Conduct regular business reviews and root cause analyses, identifying opportunities for process improvement and savings.
• Prepare detailed performance reports and cost optimization proposals for clients.

4. Cross-Functional Collaboration

• Collaborate with domestic and international teams (first mile, linehaul, customs, delivery) to ensure smooth end-to-end flow.
• Partner with internal platform teams (merchant operations, seller services) to enhance fulfillment experience.
• Act as the “voice of customer” in internal discussions and product roadmap planning.

Requirements

• Bachelor’s degree or above in Logistics, Supply Chain Management, International Business, or related field.
• 5+ years of experience in e-commerce logistics, cross-border supply chain, or express delivery operations.
• Proven track record managing top-tier clients (e.g., SHEIN, Temu, TikTok Shop, Amazon, Walmart, Shopee, etc.).
• Solid understanding of logistics operations (3PL collaboration, SLA management, pricing, system integration).
• Strong analytical and problem-solving skills; proficiency in Excel, Power BI, or SQL preferred.
• Excellent communication and presentation skills in both English and Mandarin (a plus).
• Experience working in a fast-paced, cross-cultural environment with matrix collaboration.
• PMP or Six Sigma certification is a plus.
• Preferred Backgrounds
• Experience in cross-border logistics platforms (Cainiao, JD, TikTok, Temu, SHEIN).
• Familiarity with U.S. last-mile ecosystem (USPS, OnTrac, LaserShip, UniUni, Veho, etc.).
• Ability to independently prepare client proposals, solution decks, and business reviews.
• Hands-on experience in designing and launching new fulfillment or semi-managed delivery models.

What We Offer

• Opportunity to work with global e-commerce leaders and shape next-generation logistics networks.
• High exposure to strategic decision-making and international business collaboration.
• Competitive compensation with performance bonus, stock option (where applicable), and global career growth opportunities.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance