Language Center Operations Assistant

L'Alliance New YorkNew York, NY

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Job Description

Department: Language CenterReports To: Student Service Manager, Language CenterDesignation: Full-Time / Exempt Salary Range: $35,000.00 – $40,000.00Start Date: September 2025Work Model: In-personTo spread joie de vivre through language, culture, and connection!Attracting over 150,000 visitors annually, L’Alliance New York is the city’s premier center for French language and francophone arts and cultures. As an independent, not-for-profit organization, L’Alliance New York’s mission is to provide our members and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world. L’Alliance New York is internationally known for offering the largest selection of fully-immersive French language courses for students aged one to 101, and for its renowned cultural programming including the annual Bastille Day celebration that takes place on New York's famed Madison Avenue, attracting over 50,000 visitors each year; the Crossing The Line arts and performance festival that engages NYC cultural institutions in bringing dynamic international artists to audiences; Animation First, the biggest animation festival in the U.S; and the Comic Arts Fest, celebrating the intersection of American and francophone comic arts.Position SummaryThe Language Center Operations Assistant will be on the frontlines of customer service for the L’Alliance New York Language Center. The individual will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, preschool) and be able to confidently reply to any customer or potential client. You will look for patterns in these interactions in order to help improve communication with students as well as the Language Center’s own operations. The hours for this position are Monday-Thursday 1-8pm and Friday 9am-6pm, at our Manhattan location.Key Responsibilities

Greet and welcome clients and students, answer all questions they may have.
Answer questions by phone and email promptly.
Register students in group classes, private lessons, or exams in person or by phone.
Keep students informed of any changes, such as class cancellations or room changes.
Perform administrative tasks such as preparing class rosters, certificates of completion for students, sending exam results etc.
Assist Language Center colleagues as needed.
Maintain a neat and welcoming reception area.

The job description above is not an exhaustive list of duties. The person in this role will be expected to perform different tasks as necessitated by the role and the overall business objectives of L’Alliance New York.Who You AreThis role might be a great fit if:

You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you’re excited to provide that same experience for our students.
You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed.
You’re an organized multi-tasker who gets a thrill out of checking items off your to-do list.
You are curious, creative, and open to learning from mistakes.
You are tech savvy and comfortable learning new programs and tools quickly.
You have a passion for the French language and culture and want to share that passion with others.

Experience & Qualifications

Bachelor’s degree or equivalent work experience
Native-level English fluency; strong French language skills (verbal and written)
Exceptional communication and interpersonal skills
Outstanding customer service skills

Why Join UsWe offer a supportive, mission-driven work environment with generous benefits, including:

Generous paid vacation and holiday package
Health, dental, and vision insurance with employer contribution
403(b) retirement savings plan with up to 5% employer match after 2 years
Free French classes and discounted cultural programs
Pre-tax commuter benefits (CBP) and flexible spending account (FSA)
Complimentary L’Alliance New York membership

At L’Alliance New York, you’ll join a collaborative, multilingual team that values creativity, kindness, and cultural curiosity. Whether you’re helping a student register, sharing a laugh with a colleague, or attending a film screening after hours, you’ll be part of a community that believes in the power of language and human connection.TO APPLY: Please submit a resume, cover letter, and two references.Employment at L’Alliance New York is at-will, meaning that either the employee or the organization may end the employment relationship at any time, with or without cause or notice, unless otherwise specified in a written agreement.If you require a reasonable accommodation to participate in the application or interview process, please reach out via the same email address.L’Alliance New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status, protected veteran status, or any other characteristic protected by law.

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