Lead HVAC Service Technician- Commercial HVAC

Job Title: HVAC Service Technician LeaderJob Location: Elkridge MDReports to: Service General ManagerFLSA Status: Non-ExemptThis is a FULL-TIME positionAbout the Role:Under the guidance of the Service General Manager, the HVAC Service Technician Leader plays a key role in delivering top-tier service to our customers by expertly diagnosing and assisting their team of technicians who start up and troubleshooting a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on.This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.Essential Duties and Responsibilities:To succeed in this role, a Commercial HVAC Service Technician Leader must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include:• Technician Leadership – All Technician Leaders will manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. • Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.Additional Role Highlights:• Some overnight travel may be required depending on jobsite location.• All required PPE is supplied by Hobbs & Associates.• Technician Leaders receive a company-issued corporate credit card for job-related expenses.• Extensive on-the-job training is provided at no cost to the employee, with opportunities to growCompetencies• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.Experience & Requirements:• 8+ years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.• EPA Universal Certification required; OEM-specific training or certifications preferred.• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.• Strong communication and customer service skills with a professional, team focused mindset.• Valid driver’s license with clean driving record; able to pass a background check and drug screening.• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.• Willingness to participate in an on-call rotation for emergency service coverage.Physical Demands / Work Environment:This role is hybrid field-based and office-based and physically active. HVAC Service Technician Leaders can spend periods of physical activity are common while diagnosing equipment at customer job sites. HVAC Service Technician Leaders will operate in a mix of overseeing technicians in the field when necessary and in office involved in quoting, maintenance contracts, and customer interactions.While a portion of time (approximately 50%) may be spent in an office setting completing reports or administrative tasks at a computer, many responsibilities require hands-on work with tools and equipment. Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites. Noise levels may range from low to high depending on the job location.BenefitsWe offer a competitive and comprehensive benefits package, including:• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.• Financial Security – 401(k) retirement plan with company match and short/long term disability coverage.• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).• Professional Development – Ongoing training opportunities and support for continuing education.• Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.Hobbs & Associates, LLC is an Equal Opportunity Employer.

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