Lead Integration Engineer

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview:

The Lead Integration Engineer provides technical direction and leadership for a team focused on enterprise-wide system and data integration. This role is responsible for driving the design, development, and implementation of complex integration solutions, including the adoption of modern no-code/low-code (iPaaS) platforms, event-driven architectures, and agentic AI for process automation. The ideal candidate possesses deep expertise in connecting disparate systems via batch and real-time integration, ensuring seamless, scalable, and secure data flow across the enterprise for critical business capabilities.

They will serve as a primary technical mentor, elevating the team's capabilities in modern integration patterns. Success in this position means delivering on the integration technical roadmap and establishing best-in-class, maintainable data and application connectivity. The position provides technical direction and leadership for a team of integration engineers of diverse levels (Associate, I, II and Sr). This role is responsible for driving the design, development, and implementation of complex solutions, system integration, and process automation across the enterprise.

The ideal candidate possesses deep technical expertise in cloud-based technologies and a proven ability to lead technical projects from concept to deployment. They serve as a primary technical mentor to the integration team, ensuring high-quality, scalable, and secure solutions for business capabilities. Success in this position means delivering on the technical roadmap and elevating the technical maturity and capabilities of the entire team.

Job Qualifications:

• Bachelor's degree in Computer Science, Information Technology, related study, OR equivalent experience (7+ years of professional experience in integration/software development)

• Proven experience in technical leadership or team lead role (2+ years)

• Expert proficiency and extensive hands-on experience with Integration Platform as a Service (iPaaS) or other low-code/no-code integration platforms

• Demonstrated experience designing and implementing scalable, secure, and robust APIs (REST, GraphQL). Knowledge of Event Streaming (e.g., Kafka, Pub/Sub) and message queues is required

• Deep understanding of and practical experience with cloud architecture and services (AWS, Azure, GCP), specifically for deploying and managing integration infrastructure

• Proven experience with system architecture design, performance tuning of integration flows, and technical design documentation

• Expertise with data storage platforms and advanced data modeling for cross-system data transfer

• Deep, hands-on experience designing and operating highly available, performant, and maintainable integration systems, with a strong focus on core operational system attributes: scalability, reliability, quality, security, extensibility, and deployability

• Solid experience with CI/CD pipelines, configuration management and version control (Git), and modern DevOps practices for integration solutions

• Strong analytical thinking, creative problem-solving skills, and a track record of solving complex, ambiguous technical integration challenges

• Demonstrated ability to communicate technical vision and complex concepts clearly and effectively to technical and non-technical audiences, including leadership

• Ability to work in a dynamic environment, manage and prioritize the technical backlog for the team, and track multiple support threads

Location Requirement:

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Lead Technical Strategy and Architecture

• Lead Integration Strategy and Architecture

• Define and govern the technical standards, development practices, and architecture for all enterprise integration solutions, ensuring alignment with overall technology and data strategy

• Drive the selection, implementation, and governance of the iPaaS/low-code platform and other key integration tools

• Lead the planning, design, and implementation of complex, high-impact data and system integration projects and initiatives, including event-driven and streaming data solutions

• Provide architectural guidance and support to technology teams in implementing and supporting cloud-based integration, automation, and data pipeline solutions

• Partner with product and data teams to translate business data and workflow requirements into robust, technical integration solutions

• Own the technical roadmap and backlog for the team, prioritizing tasks and removing technical blockers to ensure timely and effective delivery

• Coordinate cross-team and technical roadmap dependencies

• Mentor and guide junior engineers on translating complex business requirements into high-quality, scalable technical deliverables

• Elevate the Team and Modernization Ecosystem

Elevate the Team and Development Ecosystem

• Act as a key technical liaison between Engineering, Product, Data, Infrastructure, and Security teams to ensure seamless data flow and operational excellence

• Mentor and coach team members in modern integration patterns (e.g., event-driven, API gateway usage), data governance, and the effective use of low-code/no-code platforms and agentic AI tooling

• Review and approve integration flows, data mappings, and technical documentation, ensuring adherence to standards, data quality, and security requirements

• Actively track and establish technical standards for integration tools, processes, and methods used within the engineering team

• Champion modern continuous practices, including the adoption, tracking, and improvement of DORA Metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Mean Time to Recovery) to measure and elevate team performance and development efficiency

• Implement robust data pipeline analytics instrumentation and user behavior tracking via integration layers

• Effectively communicate technical decisions and updates with staff at all levels via all available means (in-person, phone, email, messaging, video)

• Implement analytics instrumentation and data pipelines for user behavior tracking.

• Effectively communicate technical decisions and updates with staff at all levels via all available means (in-person, phone, email, messaging, video.)

Drive Production Excellence

• Serve as a technical escalation point for major issues with production integration services and data pipelines, providing leadership in triage, troubleshooting, and root cause analysis

• Define and implement robust end-to-end production monitoring, alerting, and logging strategies for optimal availability and data flow performance

• Work with Technology Support, Security, Infrastructure, Product and other teams to support production integration systems

• Work within the Dutch Bros community to promote excellent customer service and effective response times

• Investigate and diagnose complex production problems, and lead post-incident reviews to drive long-term systemic improvements

• Support on-call rotation and available in some after-hours and/or weekend situations based on predefined schedules, serving as a critical resource for complex production events

Relevant Experience (not strictly required)

• E-commerce or retail ordering platform integration experience

• Specific iPaaS/Low-Code platforms (e.g., Mulesoft, Workato, Zapier, Appian)

• Martech and/or ERP integrations (Segment, Braze, Dynamics 365, Workday, etc.)

• Event streaming systems (Kafka, Amazon Kinesis, Google Cloud Pub/Sub)

• Experience implementing agentic AI or machine learning models for workflow automation

• Digital Analytics platforms (such as Google Analytics or Amplitude)

• Technical Monitoring and Analytics platforms (such as Datadog, Splunk)

• Infrastructure as code (such as Terraform, CloudFormation)

Skills:

• Mentorship & Coaching

• Strategic Thinking

• Initiative

• Collaborative

• Communication

• Effective Prioritization

• Functional and Technology Expertise

• Growth Mindset

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

• Must be able to collaborate in-person with occasional impromptu in-person meetings

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!