Lead Internal Communications Specialist

SchoolsFirst Federal Credit UnionTustin, California

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Job Description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Lead Internal Communications Specialist

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$96,110.00 - $153,777.00

Scheduled Weekly Hours:

What You’ll Be Doing

Serves as a strategic advisor to C-suite and executive and senior leaders, driving internal communication efforts that engage teammembers and reflect the Credit Union's mission, values, and culture. This role leads internal communication strategies, campaigns, shapes executive messaging, and ensures communications are clear, compelling, and aligned with the Credit Union's strategic goals, mission and purpose. Strong writing, storytelling, collaboration and stakeholder influence skills are key, along with creativity and independence.

Act as team lead, guiding and mentoring communications professionals, and assisting the Manager in day-to-day tasks to ensure smooth operations and team development
Partner with senior leaders, including C-suite to develop messaging, executive bios, presentations, scripts, email and other content for internal meetings and video updates
Design and lead organization wide internal communication strategies, multi-channel campaigns that leverage email, newsletters, video, intranet, and events
Help manage executive internal thought leadership strategy, aligning messages with business priorities and cultural values
Track performance metrics and engagement data to inform and improve communications. Responsible for compiling metrics for month, quarter and year end reporting
Develop strategy, execute and manage the internal editorial calendar and oversee content development across internal channels
Build and maintain strong relationships with the C-suite and senior leadership to ensure alignment and support for communication initiatives and programs
Maintain a consistent and engaging internal voice and tone across all teammember-facing communications
Provide messaging guidance and develop and maintain best practice resources for leaders and other internal partners
Main point of contact internal communications and team member advocacy
Create and manage intranet and newsletter strategy
Other communications duties as assigned

Additional Job Functions

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required

Bachelor's Degree or equivalent years of experience required

7-10 years of prior relevant experience required

Experience of advising senior managers on internal communications challenges, including crisis communications required

Experience of successfully influencing staff at all levels within an organization required

Experience in both verbal and written communications for a variety of audiences required

Knowledge, Skills, and Abilities

Experience in the communications and/or public relations industry a plus

Strong strategic skills while being able to execute flawlessly

Strong writing, storytelling and proofreading skills

Demonstrated success partnering with senior leaders on messaging

Ability to manage multiple priorities, deadlines and stakeholders

Positive attitude and proactive approach to problem-solving

Demonstrated ability to work with high level of independence and with little supervision

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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