Lead Patient Transport Specialist- 40 Hours Weekly/ 1St Shift- Battle Creek

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Location

BBC Bronson Battle Creek

Title

Lead Patient Transport Specialist- 40 hours weekly/ 1st shift- Battle Creek

The Lead Patient Transport Specialist plays a critical role in ensuring the safe, timely, and efficient movement of patients throughout the hospital. This position serves as the front-line coordinator of the Patient Transport team, supporting daily operations and driving process excellence. With a focus on high-demand areas such as Emergency Department (ED) transfers, inpatient discharges, and PACU-to-unit transitions, the Lead Specialist helps reduce delays, improve throughput, enhance the patient experience, and serve as a point person for front-line leaders and team members.

This role is responsible for monitoring transport demand in real-time, coordinating team response, and ensuring that transport operations are running smoothly servicing procedural departments to maintain on time appointments for adjacent departments. The Lead Patient Transport Specialist is a process expert and a key contributor to hospital-wide service excellence and length-of-stay improvement initiatives.

Operational Oversight:

• Monitor and manage the transport job queue and assignments to ensure timely response and alignment with hospital throughput goals.
• Serve as the on-site lead for the transport team, providing guidance, support, and real-time problem-solving.
• Escalate issues and collaborate with clinical teams to resolve barriers to patient movement.

Expanded Transport Coverage:

• Coordinate and execute new transport assignments from the ED to diagnostic and procedural areas (e.g., CT, MRI, lab).
• Oversee inpatient discharges and PACU-to-unit transfers, ensuring safe and efficient handoffs.
• Support round-trip transports for procedures and testing.

Process Improvement & Expertise:

• Act as the subject matter expert for transport workflows, equipment handling, and documentation standards.
• Identify opportunities for operational improvement and collaborate with leadership to implement changes.
• Ensure compliance with policies and safety procedures.

Team Development & Support:

• Mentor, train, and onboard new and existing specialists.
• Promote a culture of accountability, service excellence, and continuous improvement.
• Support morale and team cohesion through daily engagement and recognition.

Customer Service & Communication:

• Maintain high standards of professionalism and compassion when interacting with patients, families, and staff.
• Communicate effectively with nursing units, procedural areas, and support services.
• Document transport activities accurately and adhere to infection prevention best practices while ensuring equipment and designated areas are clean and maintained.

Shift

First Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

1710 Patient Transport (BBC)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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