Lead Retention Specialist – Home Improvement
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Job Description
Job Title: Lead Retention Specialist – Home Improvement
Company: Empire Home Remodeling
Location: Southeastern Wisconsin
About Us:Empire Home Remodeling is a trusted leader in windows, doors, roofing, and siding throughout Southeastern Wisconsin. We take pride in quality craftsmanship, integrity, and building long-term relationships with homeowners.
Position Overview:We’re looking for an experienced Lead Renewal Specialist with a background in home improvement sales. This role focuses on reconnecting with previous homeowners and unclosed leads — helping them move forward with their remodeling projects.
Responsibilities:
Reconnect with previous customers and leads who showed prior interest
Rebuild interest and schedule qualified in-home appointments
Maintain detailed follow-up notes and progress tracking
Meet or exceed daily and weekly appointment goals
Qualifications:
Experience in home improvement follow-up or sales required
Strong communication and persuasion skills
Goal-oriented, self-motivated, and dependable
Knowledge of windows, doors, roofing, or siding preferred
Proven ability to turn old leads into new business
What We Offer:
Competitive base pay plus commission and performance bonuses
Advancement opportunities in a growing company
Supportive, team-based environment
Paid training and steady, year-round work
How to Apply:Submit your resume or a brief summary of your home improvement experience to sarahl@empirehomeremodeling.com.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.