Legal Intake Specialist

About Us: Wettermark Keith is a rapidly growing national personal injury firm. We pride ourselves on our integrity, professionalism, and commitment to excellence. At Wettermark Keith, we understand that our work extends far beyond the courtroom. We engage with people during some of the most challenging times of their lives – moments filled with uncertainty, fear, and stress. Our clients come to us in the aftermath of tragic accidents, seeking not just legal representation, but a beacon of hope for their future.

Purpose: The Legal Intake Specialist serves as the first and primary contact for potential clients. Working closely with team leads and management, the Legal Intake Specialist begins the process by performing an evaluation of the potential client's claim and signing up the individual if their claim has merit. This position requires great attention to detail with the ability to multitask in a fast-paced intake call center environment. Compassion and follow-through are a must for this role.

The Legal Intake Specialist will work five days per week, Monday through Friday, in person in our Birmingham, Alabama, office. The hours for the day shift are 8:00 a.m. to 5:00 p.m. CST. We also offer a morning day shift of 7:00 a.m. to 4:00 p.m. CST and an evening shift of 10:00 p.m. to 7:00 p.m. CST. The compensation range for this full-time position is $16 per hour to $18 per hour depending on experience, plus a discretionary bonus and benefits.  

Essential Functions:

• Serve as the primary point of contact and evaluate potential cases based on established criteria and sign those cases over the phone.
• Promptly and professionally answer a high volume of inbound calls in a contact center environment.
• Respond to potential clients via phone, email, chat, and text.
• Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
• Perform client relation responsibilities to ensure customer satisfaction.

Knowledge, Skills, Abilities:

• Strong sales skills.
• Strong verbal, interpersonal, and written communication skills.
• Ability to multitask with interruptions in a fast-paced environment.
• Good organizational, time management, and problem-solving skills.
• Ability to exercise flexibility, initiative, good judgment, and discretion

Education/Experience:

• 1-3 years related experience in a contact/call center, customer, or client services. Law firm contact/call center experience is a plus.
• Bachelor's degree preferred.

Language:

• Spanish (Strongly preferred)
• English (Required)