Level 2 IT Technician / Systems Administrator (MSP)

About Us

We are a growing Managed Services Provider (MSP) based in the Princeton, NJ area, supporting small businesses across Central New Jersey. As we continue to mature, we're looking for a capable Level 2 technician to take ownership of day-to-day systems work, client-facing projects, and escalated support issues.

This role is ideal for someone who has moved beyond helpdesk work and is ready to deepen their experience across servers, Microsoft 365, and networking in a client-facing MSP environment.

Role Overview

The Level 2 Technician will support and maintain client IT environments, assist with server and Microsoft 365 projects, and deploy and support network infrastructure. While senior leadership will still provide architectural guidance for complex projects, this role is expected to execute independently, communicate professionally with clients, and manage work with minimal supervision.

You will regularly interact with client leadership, including executives and business owners, so strong communication and professionalism are essential.

Key Responsibilities

Systems & Server Support

• Support and maintain Windows Server environments
• Assist with server deployments, upgrades, and migrations under senior guidance
• Manage Active Directory components including:
• User and group management
• Group Policy implementation and troubleshooting
• DNS and DHCP support
• Perform routine server maintenance and documentation

Microsoft 365 Administration

• Administer Microsoft 365 environments including:
• Exchange Online
• SharePoint Online
• Entra ID (Azure AD)
• Perform mailbox migrations, licensing changes, and tenant administration
• Assist with Exchange & SharePoint related troubleshooting
• Implement security best practices such as MFA and basic conditional access policies

Networking & Infrastructure

• Support and deploy networks using Ubiquiti equipment:
• Routers, switches, and wireless access points
• Assist with new site deployments and network refresh projects
• Troubleshoot connectivity, switching, and wireless issues
• Maintain network documentation and diagrams

Client Interaction & Internal Support

• Act as a technical point of contact for assigned clients
• Communicate clearly and professionally with client stakeholders
• Translate technical issues into understandable business language
• Escalate complex or architectural issues appropriately
• Support and mentor other technicians as needed

Required Qualifications

• 5 years of hands-on IT support experience (MSP experience strongly preferred)
• Working knowledge of:
• Windows Server and Active Directory
• Group Policy fundamentals
• Microsoft 365 administration
• Basic networking concepts (switching, routing, wireless)
• Comfortable working directly with clients
• Strong troubleshooting and documentation skills
• Valid driver's license and ability to travel to client sites

Preferred (Nice to Have)

• Familiarity with Google Workspace
• Familiarity with Ubiquiti networking equipment
• Virtualization experience (Hyper-V)
• Backup and recovery tools
• Microsoft or networking certifications