LIDDA Business Office Coordinator

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.  We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.  

The Business Office Coordinator I provides leadership and operational support to intake and administrative staff, ensuring efficient service delivery in a customer-focused and cost-effective environment. This role collaborates with internal teams to optimize workflows and maintain timely, accurate business processes.

HOURS OF RESPONSIBILITY:       Monday – Friday 8 am – 5 pm, May include evening and weekend hours depending on task and workflow

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Manage intake workflow to ensure timely and efficient service delivery to include the following:

  • Supervise intake specialists and administrative staff, providing training, guidance, and support. 

  • Assign caseloads and manage workload distribution across the team. 

  • Assures appropriate and timely functions of intake specialists and business support staff.

  • Responsible for monitoring and meeting expected performance goals/metrics

  • Conduct performance evaluations and provide feedback to direct supervisees. 

  • Facilitate individual and team meetings and communication to foster collaboration and knowledge sharing. 

• Implements policies, procedures, and processes as directed by the Chief Psychologist and Chief Authority Officer including the following:

  • Agency Policies and Procedures  

  • Texas Administrative Codes regarding program priority population

  • Health and Human Services performance contract

• Identifies operational needs and escalates issues to appropriate leadership.

• Contact insurance providers to process and complete prior authorization requests.

• Performs intake-related duties as needed to support team operations.

• Maintains a high standard of customer service and a welcoming environment.

• Ensures timely and accurate ordering of office and testing supplies.

• Actively participates in team and department meetings.

• Interact with individuals and staff in a professional, courteous, and attentive manner.

• Maintains a clean, safe, and organized workspace in coordination with facilities staff.

• Upholds the highest standards of integrity, confidentiality, and compliance with privacy regulations.

• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

• Effective verbal and written communication skills.

• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.

• Ability to handle multiple tasks and special projects simultaneously.

• Able to work autonomously with minimal or no supervision.

• Able to maintain a high level of professionalism and confidentiality.

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:

• Required: Associate degree in Business Administration or a related health field

• Required: 3–4 years of experience in a business office coordinator or similar role

• Required: Minimum of 2 years of management experience

• Preferred: Bachelor’s degree in Business Administration or a related health field

• Preferred: Experience in medical billing and coding

• Preferred: Bilingual in Spanish

• Preferred: Experience working with individuals with intellectual and developmental disabilities or mental health conditions

• Ability to assess workflows and propose and implement policies and procedures

DRIVING REQUIRED:  Yes   

MATHEMATICAL SKILLS:

• Basic math skills required.

• Ability to work with reports and numbers.

• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.

• Ability to deal with standardized situations with only occasional or no variables.

• Ability to adapt to changing priorities and work effectively in a dynamic environment

• Strong problem-solving skills and the ability to translate broad goals into actionable steps

• Demonstrates high ethical standards in all professional interactions

• Works well independently and as part of a multidisciplinary team

• Capable of managing multiple tasks in a high-volume setting

• Maintains a positive attitude and delivers excellent customer service

• Self-motivated with the ability to initiate tasks and follow through with minimal supervision

• Exercises tact and diplomacy when interacting with internal and external stakeholders

• Skilled in assessing workflows and implementing process improvements

• Flexible and responsive to operational needs

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).

• Ability to utilize Internet for resources.

• Ability to use electronic health records (EHRs) to store and access patient information.

TRAVEL:

• In county travel may be required: occasionally

• Overnight travel required: N/A

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Time Off

• Paid Holidays

• Employee Assistance Program

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development allowance up to $2000 per year

• Bilingual Stipend – 6% of the base salary

• Many other benefits

Equal Employment Opportunity/Affirmative Action EmployerTobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.No Recruitment Agencies Please