Live Chat Agent-Full time
Brook ServicesCameron, WI
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Job Description
Live Chat Agent (Full-Time) – Job DescriptionPosition Overview:We are looking for a Full-Time Live Chat Agent to provide real-time online support to customers via chat. The ideal candidate is friendly, tech-savvy, and capable of delivering excellent customer service while multitasking in a fast-paced virtual environment.Key Responsibilities:
- Respond to customer inquiries through live chat and email in a timely, professional manner.
- Assist customers with product information, troubleshooting, and order support.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document all interactions and feedback accurately in the system.
- Collaborate with team members to improve the overall customer experience.
- Meet or exceed response time and satisfaction targets.
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Prior experience in customer service, preferably in live chat or online support.
- Excellent written communication skills and attention to detail.
- Ability to multitask and manage time effectively in a remote setting.
- Reliable internet connection and a quiet work environment.
- Full-time, remote position.
- Competitive salary and performance bonuses.
- Paid training and career growth opportunities.
- Supportive and collaborative remote team culture
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.