LN Concerts, Social Listening Coordinator - Temp

Job Summary:

Who are we?

Live Nation Entertainment is the world's leading live entertainment company, composed of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

About Our Team

Our team is composed of Creative, Production, Social & Influencer experts with a goal to share the magic of live music and comedy to fans all over the world via incredible, exclusive content. We create emotive stories that celebrate artists and delight fans with bespoke, editorial storytelling. We do this by collaborating with Artists, Tour Marketers and Creators to concept, produce and distribute content that fans can't see anywhere else and can't wait to share with their friends. We entertain, educate and inspire in service to our artists and their tours.

Who are you?

The Live Nation Social Listening Coordinator is a dynamic and passionate individual who thrives in the fast-paced world of live entertainment. Skilled in using social listening tools and analyzing data, this person uncovers trends and insights, transforming complex data into actionable strategies to boost community engagement and enhance brand reputation. With a strong understanding of community management, they also provide vital support to the voice of our online presence, cultivating a vibrant, engaged community of music fans.

A true music enthusiast, they are deeply connected to the live music scene and understand what excites and motivates fans, making them the ideal representative for Live Nation. They engage with fans authentically, ensuring every interaction is meaningful with a personable and approachable demeanor. This individual is adept at finding innovative solutions to challenges, handling issues with poise and efficiency.

As a collaborative team player, they work seamlessly with cross-functional teams, contributing to brainstorming sessions and strategic planning. In times of crisis, they remain composed and focused, managing high-pressure situations effectively. Always ahead of industry trends and emerging platforms, they ensure Live Nation stays at the forefront of social media and community engagement, actively seeking new ways to connect with fans.

The Live Nation Social Listening Coordinator is a tech-savvy, creative, and passionate individual committed to creating unforgettable experiences for Live Nation's community of music lovers.

The Role

• Use social listening tools to monitor comments, trends, and conflicts that may impact brand reputation.

• Generate social listening reports for key stakeholders.

• Identify emerging issues and potential crises to mitigate risks.

• Analyze earned and owned data on consumer sentiment, brand perception, and fan concerns.

• Continuously track social media platforms, news, and other channels for brand-related risks.

• Monitor and flag comments, mentions, tags, DMs, and conversations around Live Nation and organic posts.

• Represent Live Nation's voice by engaging with followers on social media platforms (Facebook, Instagram, X/Twitter, TikTok, YouTube).

• Build and strengthen relationships with key community stakeholders.

• Collaborate with customer service, corporate communications, and public relations to address and escalate issues when necessary.

Qualifications

• 2-3 years of experience in social listening or analytics reporting, preferably in a brand setting.

• Proficiency with social listening tools (e.g., Sprout Social, Brandwatch, Sprinklr, etc.).

• Ability to analyze and report on social media sentiment and engagement metrics.

• Skilled in handling high volumes of inquiries in fast-paced environments.

• Experience managing crises in high-profile or fast-paced settings, preferably in entertainment.

• At least 2 years of experience in community management, social engagement, or customer service ideally in the entertainment industry

• Strong understanding of social media platforms and their user demographics.

• Familiarity with the latest meanings of emojis, slang, and niche communities.

• Knowledge of the music industry and fan cultures.

• Ability to work collaboratively with cross-functional teams.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$21.60 USD - $27.00 USD Hourly

Pay is based on a number of factors including market location, qualifications, skills, and experience.