Load Zone Attendant, Major Events

Vectour GroupBirmingham, AL

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Job Description

Load Zone Attendant, Major EventsVectour Group is seeking dedicated individuals with strong organizational skills to join our event transportation management ground crew team. As a Load Zone Attendant, you will be responsible for overseeing the smooth flow of event fans traffic entering and exiting buses during the event.Company BackgroundVectour Group is a leader in transportation management and support services with a legacy rooted in over 40 years of industry experience. Our diverse capabilities include transportation system planning, bus and shuttle operations, event mobility staffing, fleet/facility utility services, public outreach, and technology integration.For over 30 years, Vectour Group has been a part of delivering transportation solutions for some of the world’s most complex and high-profile events — including Olympic Games, multiple national political conventions, presidential inaugurations, Super Bowls, The World Games, and Major League Baseball showcases. Our team is made up of industry public transit professionals and event operations experts committed to “The Vectour Way” — safety, reliability, precision, and community impact.Vectour Group hires individuals who make customer service and safety their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group is looking for you! Every member of this diverse team is essential to our success. Primary Duties and Responsibilities

Passenger Loading Management: Direct and manage the flow of passengers boarding and exiting shuttle buses at designated load zones. Ensure safe, organized, and timely loading/unloading procedures, especially during high-volume periods.
Access Verification: Confirm that each individual boarding the shuttle possesses valid transportation credentials. Provide boarding instructions and redirect attendees as necessary.
Customer Engagement: Serve as a frontline ambassador for the event. Greet guests warmly, answer questions, and offer guidance to ensure a smooth travel experience.
Crowd Control: Enforce safety and crowd movement protocols to maintain order, particularly during peak ingress/egress periods.
Communication: Coordinate effectively with other members of the Vectour team, bus drivers, and event staff to ensure efficient operations.
Problem-Solving: Quickly address any issues or concerns that arise during transportation operations, including resolving disputes and handling emergencies.

Job Requirements

Organizational Skills: Ability to manage multiple tasks simultaneously and maintain order in a busy environment.
Attention to Detail: Strong attention to detail to accurately verify tickets and ensure the smooth flow of pedestrian traffic.
Customer Focus: Excellent customer service skills with a friendly and approachable demeanor.
Communication Skills: Clear and effective communication skills to interact with guests, colleagues, and bus drivers.
Adaptability: Flexibility to adapt to changing circumstances and adjust strategies as needed to meet the demands of the event.
Reliability: Punctuality and reliability are essential, as the transportation schedule must be adhered to without delay.
Availability:

Salary

$250 (Event day rate + Training)
October 24-25, 2025
Training: October 24, 2025; 6:30 p.m.
Event date: October 25, 2025; 8:00 a.m. to 11:00 p.m.

Proposed Hours + Travel

Birmingham, AL
Event address: Legion Field

DisclaimerThe duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance.Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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