Locker And Facility Attendant - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Locker and Facility Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Locker and Facility Attendant will include equal parts curious learner, detail driver, self-starter, and tech-savvy customer service expert.

As a Locker & Facility Attendant, you will be responsible for ensuring that our locker rental facilities and surrounding areas are clean, safe, functional, and guest-ready throughout the day. You'll assist guests with locker rentals and issues, perform routine servicing and cleaning, and support overall park cleanliness and service in the revenue department. This role blends hands-on activity, customer service, and basic operational duties to help deliver a smooth, positive experience for every guest.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests in a courteous, helpful manner when they approach the locker area; assist with locker rental questions and operational issues
• Answer guest questions about locker sizes, pricing, rental rules, and general usage policies
• Help guests troubleshoot minor issues (e.g., PIN resets, door latch problems, jammed lockers) or escalate to maintenance/vendor support when needed
• Perform daily inspections of locker units (locker handles, latches/locking mechanism, payment kiosks, receipt printers) to verify proper operation; report any units needing deeper maintenance
• Use basic tools (screw drivers, drills, etc.) to perform routine service on lockers throughout the day ensuring all lockers remain operational
• Track and report locker usage, maintenance issues, and revenue data; communicate with supervisors about recurring issues or suggestions for operational improvements
• Participate in training sessions and seasonal briefings for locker operations, guest service protocols, and park policies
• Monitor locker area to ensure it remains clean, orderly, and safe at all times
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
• When not directly working with lockers, support overall park cleanliness of dining and retail areas, assisting with restocking, sanitizing high traffic areas, wiping down surfaces, and garbage removal
• Clean both interior and exterior surfaces of lockers using provided equipment and chemicals

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• Prior experience in customer service, guest-facing roles, hospitality, retail, or water-park environments preferred
• Comfortable working in a water-park environment (heat, humidity, moisture, outdoor conditions), with a schedule that may include weekends, holidays, and variable hours
• Comfortable performing basic hands-on service

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holiday
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to operate/drive a company vehicle with valid driver's license and insurance
• Physical requirements include the ability to stand for long periods of time, bend, stoop, and possess manual dexterity to handle small tools

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.