Loss Prevention Technical Support (903)

ABC Supply is North America's largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

Position Summary:

The primary function of Loss Prevention Technical Support will be to act on emails and phone calls from branch managers related to technical support issues and service requests for security systems.

Key Responsibilities include:

• Diagnose, troubleshoot, and repair recording server hardware and operating system software.
• Install, configure, and troubleshoot video management software (VMS) on recording servers and desktop clients.
• Basic troubleshooting of network issues related to connectivity between surveillance devices.
• Collaborate with telecom and network infrastructure teams to resolve interconnectivity issues.
• Collaborate with outside vendors to initiate, coordinate, and resolve service issues.
• Shipping and receiving of surveillance and other security devices.
• Other tasks as assigned.

Qualifications:

• Demonstrate basic knowledge of network fundamentals (IP addressing, subnetting, VLANs, DNS, NTP).
• Demonstrate basic knowledge of computer and network hardware.
• Experience with Microsoft Office software (i.e., Excel, Word, and PowerPoint).
• Excellent verbal and written communication skills.
• Ability to work well with team members.
• Ability to problem solve and research solutions.
• Ability to prioritize and resolve issues based on impact and urgency.
• Strong sense of personal initiative and ability to work independently.
• Must be detail-oriented with strong organizational and analytical skills.
• Willing to travel if business needs require it.

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.