Manager, Data Management Office

Key Responsibilities: 

Clearly communicates expectations and priorities to office staff 

Delegate and review the status of on-going task of supervisors to assure expectations are being met  

Communicates throughout every level of the Workforce Solutions system  

Directly supervise and evaluate the performance of staff 

Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives 

Understand and implement the franchise requirements – Mission, Core values, Standards and Guidelines  

Lead meetings with other members of the management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to the Workforce Solutions 

Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. 

Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency and results 

Serve on work groups to develop work plans for projects and new initiatives  

Manage special projects and assignments when required 

Ensure supervisors understand, implement and train staff on how to meet contract performance objectives 

Maintain a safe work environment and ensures staff attend appropriate safety training 

Coordinate work activities of the office with other offices to improve services to our customers 

Manage the overall operations and daily activities of the office to include but not limited to managing expenditures 

Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks  

Manages Human Resources: 

Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions 

Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations 

Evaluates and recommends personnel actions including salary increases, bonuses, and 

improvement plans 

Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary 

Documents coaching, on-the-job training of new employees, and arranges for training  

Ensures staff accurately determines eligibility for and awards Workforce Solutions financial  

aid equitably and according to priority guidelines 

Staffs the office to make sure customers receive service timely and adequate staff is available 

Utilizes a platform to receive customer service feedback and regularly reviews this to  

implement improvement 

Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers  

Uses good judgment in resolving customer complaints and monitors customer satisfaction 

Communicates with management across the system and staff to coordinate a response to workforce needs  

Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers 

Represents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels and committees 

Works cooperatively with all parts and divisions of Workforce Solutions.  

Ensures offices are clean, presentable, and conducive to a professional environment 

Ensures timely and accurate data entry  

Maintains and assures confidentiality of all customer files and Personally Identifiable  

Ensures cash substitutes are safeguarded and equipment is secure