Manager, Product Operations

Overview

The Product Operations Manager provides global direction and alignment of process and technology to enable business growth. This role leads key strategic initiatives related to process, tools, and systems that guide the overall development, procedures, product creation process and the go-to-market (GTM) calendar.

Essential Functions

Description

• Leads operational excellence in product development by establishing standards for calendar, product timeline, and workflows for all brand and product types to ensure consistency across projects.
• Reviews seasonal development performance, identifies systemic gaps, and drives the adoption of innovative solutions that enhance efficiency, transparency, and delivery.
• Oversees data management and system optimization to streamline workflows, improve data quality, and enhance team productivity.
• Collects high-level and detailed requirements for product development process improvement. Manages requirements of data for ongoing development of appropriate processes and tools.
• Defines and documents best practices and SOPs for cross-functional and global product development business processes. Updates and documents old or non-existent business processes.
• Oversees documentation of business processes to ensure clarity, alignment, and readiness for project initiatives or process transition.
• Owns the strategic design and execution of the seasonal GTM and the One Global Calendar.
• Acts as subject matter expert for cross-functional understanding and training on product development processes, systems, and reporting, as needed. Leads cross-functional meeting including Buy Ready and New Business Tracking meetings.
• Builds dashboards for recurring automated reporting to provide product teams and leadership quick access to data-driven insights for the product teams and leadership. Works with internal resources to implement solutions.
• Acts as a people leader in the product development operations function-setting direction, aligning resources, resolving team-level issues and ensuring the team executes with high efficiency and quality.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without cause.

Qualifications

• Bachelor's Degree in a relevant field required. Additional experience may be considered in lieu of a degree.
• Minimum six (6) years experience working in product operations department.

Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

Knowledge, Skills, and Abilities

• Demonstrates expert command of PLM/ERP system functionality.
• Certified PMP or equivalent work experience required.
• Able to communicate persuasively and negotiates effectively, aligning diverse stakeholders toward shared strategic outcomes.
• Ability to demonstrate enthusiasm and inspire as a change agent with a passion for results.
• Ability to influence decision making up, down, and across the organization.
• Excellent verbal, written, and presentation communication skills. Ability to communicate at all levels of the organization.
• Models discretion and sound judgment, maintaining confidentiality while managing sensitive organizational and strategic information.

Travel Required: No

Salary Range: $132,000 - $139,000

This range represents the low and high ends of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as experience, knowledge, skills, and location. Our base salary is just one component of our competitive total rewards strategy, which includes numerous benefits and perks as well as specific health and welfare benefits.

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.

KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.